Curt Kierulf
Dasmarinas, Province Of Cavite
Summary
Dynamic professional with proven expertise in client support and creative problem resolution. Excelled in fast-paced environments, significantly enhancing customer satisfaction through effective communication and complaint handling. Skilled in call center operations and dining area support, demonstrating a unique blend of service excellence and operational efficiency.
Overview
1
1
year of professional experience
Work History
Call Center Representative
Iqor Philippines
04.2024 - 11.2024
- Answer inbound calls, emails, and chats from customers regarding their accounts, transactions, billing, and financial services.
- Provide accurate and up-to-date information about loans, credit cards, banking services, and investment products.
- Assist customers with account inquiries, payment processing, and dispute resolution.
- Address customer concerns professionally and efficiently while following company policies and financial regulations.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance metrics, including response time, call resolution, and customer satisfaction.
On-call Waiter
Golden Phoenix Hotel Manila
02.2024 - 06.2024
- Provide outstanding guest service by welcoming and assisting guests in the breakfast buffet area.
- Ensure tables are properly set, cleaned, and reset promptly for new guests.
- Monitor the buffet area, ensuring food items are well-stocked, fresh, and properly presented.
- Work closely with the kitchen and service team to ensure smooth buffet operations.
- Assist in cleaning and closing duties after breakfast service.
Education
Bachelor of Science - Criminology
De La Salle University-Dasmariñas
Dasmarinas, Province Of Cavite, PhilippinesSkills
- Creative Problem Resolution
- System monitoring
- Client Support
- Call center customer service
- Effective Communication Skills
- Issue Resolution
- Customer Interaction via Phone
- Client Communication
- Effective Complaint Handling
- Fast-Paced Restaurant Operations
- Dining Area Support
- Effective Upselling Strategies
Timeline
Call Center Representative
Iqor Philippines
04.2024 - 11.2024
On-call Waiter
Golden Phoenix Hotel Manila
02.2024 - 06.2024
Bachelor of Science - Criminology
De La Salle University-Dasmariñas
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