Crystel Joy Rosales
Cebu City, Province Of Cebu
Summary
Proven leader and meticulous Quality Analyst at Foundever, adept in fostering teamwork and collaboration while driving significant improvements in quality metrics. Excelled in empowering teams, enhancing performance through problem-solving, and implementing detailed procedures to ensure excellence. Achieved a harmonious, productive workplace by leveraging strengths in team motivation and attention to detail.
Overview
6
6
years of professional experience
Work History
Team Leader
Foundever
09.2018 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- I was able to handle email, chat and inbound calls
- Completed all supervisory calls/escalations before the deadline
Quality Analyst
Foundever
05.2020 - 07.2020
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Cebu Lapu Lapu And Mandaue
Mandaue City, Province Of Cebu, Philippines03.2012
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Adaptability
- Emotional Intelligence
- Integrity
Accomplishments
- Achieved C1 by completing Harver Test with accuracy and efficiency.
- Achieved Top Team through effectively helping with of the team members.
- Achieved Top Team Leader awards during my recent account more than 5 times, achieved the top 5 Top Team Leader awardee during my first account in Foundever during my Team Lead Probation.
Timeline
Quality Analyst
Foundever
05.2020 - 07.2020
Team Leader
Foundever
09.2018 - Current
Bachelor of Science - Hotel, Resort And Restaurant Management
University of Cebu Lapu Lapu And Mandaue
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