CRYSTAL RICA MAGA
BERDAN
Quezon City, NCR
Summary
Customer-oriented Travel Agent providing customer service in planning and organizing successful travel itineraries by delivering the best client experiences resulting in repeat business. Demonstrated success in communication and problem-solving skills to ensure a seamless and enjoyable trip. Seeking an entry-level where I can put organizational skills and attention to detail into practice. That will allow my knowledge and skills to provide customer service for corporate clients of your company.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Online Travel Agent
WORLD CRUISERS ADVENTURE TRAVEL AND TOURS
04.2022 - Current
- Talking with customers about their travel needs, desires and preferences.
- Planning and selling transportations, accommodations, insurance and other travel services.
- Researching and booking hotels, flights and tours.
- Providing relevant information, brochures and publications on travel destinations, local customs, maps and regulations.
- Provide affordable, quality, competitive travel and hospitality products and services to every lifestyle-conscious consumer.
- Increased repeat business through exceptional customer service and follow-up communications
- Developed strong relationships with suppliers, securing competitive rates for clients on flights, accommodations and tours.
- Organized and detail-oriented with strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
Travel Agent
Ranbie Travel And Tours
07.2019 - 02.2020
2nd Assistant Manager
Golden Arches Development Corporation, McDonald's
02.2009 - 10.2015
Service Crew Member
Jollibee Food Corporation
05.2007 - 10.2007
Education
Bachelor of Science - Hotel And Restaurant Manage
National College of Business And Arts
Cubao Quezon City 06.2004 - 02.2009
Skills
Interpersonal Communication
undefinedCertification
Effective Management Paractices
Additional Information
On-The-Job Training:
Edsa Shang-rila Hotel, Manila Philippines - Training and Observation in various aspects in Hotel Operation- September 8,2008- November 18,2008
MAX'S Restaurant, San Mateo Rizal, Manila Philippines - Training and Observation in various aspects in Restaurant Operation - July 3, 2008- August 6, 2008
CERTIFICATION AND RECOGNITION
Mystery Shopper Incentive Winner - May 2010
Team Challenge Winner Effective Management Practices - November 2010
Mystery Shopper Incentive Winner - January 2009
Jollibee Bridegeway Farmers Cubao, Most Promising Service Crew June 2007
.
Timeline
Online Travel Agent
WORLD CRUISERS ADVENTURE TRAVEL AND TOURS
04.2022 - Current
Travel Agent
Ranbie Travel And Tours
07.2019 - 02.2020
Effective Management Paractices
11-2010
People Class
10-2009
Advance Skills Managemnet
09-2009
Basic Skills Management
08-2009
Food Safety Class
08-2009
2nd Assistant Manager
Golden Arches Development Corporation, McDonald's
02.2009 - 10.2015
Service Crew Member
Jollibee Food Corporation
05.2007 - 10.2007
Bachelor of Science - Hotel And Restaurant Manage
National College of Business And Arts
06.2004 - 02.2009
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