CRYSTALINE PEACH HUERTO
Customer Service Support
Caloocan City
Summary
Personable and dedicated with strong ability to build and maintain client relationships. Possesses knowledge of customer service principles and practices, coupled with proficiency in communication and problem-solving. Committed to enhancing client satisfaction and contributing positively to team success.
Overview
8
8
years of professional experience
Work History
Client Service Associate / Support Ambassador
TDCX
06.2023 - Current
- Provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
- Support advertising customers and deliver consultative support
- Perform data analysis to improve advertising customer experience and ensure higher return in investment
- Interact with customers and Host through all channels, including messaging, and directly through the phone
- Take end-to-end ownership of all assigned cases: ensuring a complete final resolution (or settlement, final decision, etc) is reached based on workflows & management guidelines
Technical Support
Concentrix
05.2022 - 03.2023
- Handled consumer electronics account
- Assisted customers through inbound calls and occasionally outbound calls
- Guided and addressed customers' concerns regarding the company's products and services
- Helped customers identify the root cause of devices' unexpected behavior
- Provided game plan to troubleshoot the software issue or possible hardware issue
Customer Service Representative
Teletech
11.2020 - 02.2022
- Handled food delivery service account
- Provided assistance through inbound calls
- Assisted drivers who pick up orders from merchants
- Helped drivers while on live deliveries
- Occasionally conducted outbound calls to customers and merchants to give and get updates
Customer Service Representative
Teleperformance
08.2016 - 02.2018
- Handled financial account
- Provided assistance through inbound calls
- Assisted clients with checking account status
- Assisted clients with checking account transactions
- Helped clients identify the reason of card decline transactions
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Pre-Dentistry Associate Degree - undefined
Centro Escolar University
Skills
- Computer literate
- Team player
- Empathy and patience
- Client retention strategies
- Basic knowledge of Word/PowerPoint
- Basic knowledge of Excel
Timeline
Client Service Associate / Support Ambassador
TDCX
06.2023 - Current
Technical Support
Concentrix
05.2022 - 03.2023
Customer Service Representative
Teletech
11.2020 - 02.2022
Customer Service Representative
Teleperformance
08.2016 - 02.2018
Pre-Dentistry Associate Degree - undefined
Centro Escolar University
Bachelor of Science - Psychology
Our Lady of Fatima University
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