CRIZZANTA C. DELA CRUZ
Plaridel
Summary
- Worked as a Service Provider – independent contractor Settlements Account to Synchrony Bank for 8 months.
- Worked as a Technical Support Advisor I for Educational Publishing account, blended Chat/Email/Voice account for almost 4 months. (Seasonal Account).
- Worked as a Sales Agent in AgentsOnlyPh Hotel reservations account for 8 months.
- Worked as a Customer Service Representative in a BPO company in a roadside assistance account for 6 months.
- Worked as a Customer Service Advisor and Email Support Representative in a BPO company in a Courier account for 1yr and 5 months.
- Worked as a Customer Service Advisor I and a Technical Support in a BPO company, healthcare account for 2 months.
- Worked as a Customer Service Advisor I in a BPO company, retail account (seasonal) for almost one and a half month.
- Worked as an Article Writer and WordPress blogger for for 3 years.
- Worked as a dispatcher in a co-manufacturing company for (9) nine months. Worked as an inbound customer service representative in a BPO company for (1) one year and (4) four months.
- Worked as an office clerk in a pharmaceutical company for five months.
- Worked as an accounting clerk in an industrial company. Worked as data encoder, telemarketer, and front desk customer service representative in an industrial company for five months.
- Worked as a dispatcher in a towing field for six months. Worked as a data encoder and office clerk in a financial firm for 6 months.
- Worked as a FM spinner, radio program operator, radio news reporter, radio and TV co-hosting, segment hosting in a TV and radio station for eight months.
Overview
19
19
years of professional experience
Work History
SERVICE PROVIDER
CCDC Data Processing Services
10.2024 - 08.2025
TECHNICAL SUPPORT
Concentrix Spark Place
05.2024 - 09.2024
SALES AGENT
AgentsOnlyPh
08.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Collective Solution
11.2022 - 05.2023
EMAIL SUPPORT REPRESENTATIVE
Concentrix Megamall Branch
10.2021 - 11.2022
CUSTOMER SERVICE ADVISOR I
Concentrix Megamall Branch
05.2021 - 10.2021
CUSTOMER SERVICE ADVISOR I & TECHNICAL SUPPORT
Concentrix Shaw Branch
01.2021 - 02.2021
CUSTOMER SERVICE ADVISOR I
Concentrix SM Megamall Branch
11.2020 - 12.2020
ARTICLE WRITER/ WORDPRESS BLOGGER
Versa Media International
04.2017 - 10.2020
- California, USA
DISPATCHER - Outbound Dispatch
RM Foods, Inc.
09.2015 - 06.2016
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Booking Caluag Global Solutions
02.2014 - 04.2015
OFFICE CLERK
Chanmamel Manpower Services
10.2010 - 03.2011
ACCOUNTING CLERK
Pacific Mineral and Industrial Corp.
11.2008 - 10.2009
DATA ENCODER
Progressive Consultancy Inc.
06.2008 - 11.2008
DISPATCHER
Proworks Agency
11.2007 - 05.2008
OFFICE CLERK / DATA ENCODER
Diars Assistance Inc.
09.2006 - 03.2007
FM SPINNER / RADIO PROGRAM ASSISTANT
UBC Media Incorporated
04.2006 - 12.2006
Education
CPTE - Uniting on Teaching -
BULACAN STATE UNIVERSITY
Malolos, Bulacan05.2017
SHORT COURSE - FOOD AND BEVERAGES
Balagtas, Bulacan02.2015
SHORT COURSE - FINISHING COURSE FOR CALL CENTER TRAINING
X-One Solutions
Guiguinto, Bulacan12.2013
SHORT COURSE - MASSAGE THERAPY (Swedish Massage)
Philcomtech Building
Baliuag, Bulacan09.2012
BACHELOR of SCIENCE - MASS COMMUNICATION
Universidad de Manila
Manila01.2005
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet surfing
- Order processing/Order Booking
- Customer service
- Chat support
- Email support
- Social media marketing
- Booking (Products/Services)
- Data encoding
- Clerical tasks
- Tutorial for elementary and pre-elementary students
- Wedding singer
- Article writing
Timeline
SERVICE PROVIDER
CCDC Data Processing Services
10.2024 - 08.2025
TECHNICAL SUPPORT
Concentrix Spark Place
05.2024 - 09.2024
SALES AGENT
AgentsOnlyPh
08.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Collective Solution
11.2022 - 05.2023
EMAIL SUPPORT REPRESENTATIVE
Concentrix Megamall Branch
10.2021 - 11.2022
CUSTOMER SERVICE ADVISOR I
Concentrix Megamall Branch
05.2021 - 10.2021
CUSTOMER SERVICE ADVISOR I & TECHNICAL SUPPORT
Concentrix Shaw Branch
01.2021 - 02.2021
CUSTOMER SERVICE ADVISOR I
Concentrix SM Megamall Branch
11.2020 - 12.2020
ARTICLE WRITER/ WORDPRESS BLOGGER
Versa Media International
04.2017 - 10.2020
DISPATCHER - Outbound Dispatch
RM Foods, Inc.
09.2015 - 06.2016
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Booking Caluag Global Solutions
02.2014 - 04.2015
OFFICE CLERK
Chanmamel Manpower Services
10.2010 - 03.2011
ACCOUNTING CLERK
Pacific Mineral and Industrial Corp.
11.2008 - 10.2009
DATA ENCODER
Progressive Consultancy Inc.
06.2008 - 11.2008
DISPATCHER
Proworks Agency
11.2007 - 05.2008
OFFICE CLERK / DATA ENCODER
Diars Assistance Inc.
09.2006 - 03.2007
FM SPINNER / RADIO PROGRAM ASSISTANT
UBC Media Incorporated
04.2006 - 12.2006
SHORT COURSE - FOOD AND BEVERAGES
SHORT COURSE - FINISHING COURSE FOR CALL CENTER TRAINING
X-One Solutions
SHORT COURSE - MASSAGE THERAPY (Swedish Massage)
Philcomtech Building
BACHELOR of SCIENCE - MASS COMMUNICATION
Universidad de Manila
CPTE - Uniting on Teaching -
BULACAN STATE UNIVERSITY
References
- Stephanie-Anne Bacan, Concentrix / Communications Trainer II, stephiezzle09@yahoo.com
- Annabelle Ramirez-Jupiter, Concentrix/Email Support Representative Co-league, 0928-895-5391
- Ginalyn Tejedor, Collective Solution / Co-league, 09634654691
Personal Information
- Age: 42
- Height: 5'2 ft
- Weight: 65Kg
- Citizenship: Filipino
- Religion: Christian
- Date of Birth: March 08, 1983
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Job Descriptions
- Responsible for settling the debtor’s/cardholder’s account through Synchrony Bank.
- Responsible for assisting customers for assisting students and educators and non-students for their queries about the products and fixing the problems they encounter with the product online technically. Advancing tickets.
- Responsible for Selling and assisting customers on booking on hotel reservations, as well as customer inquiries in location and prices of reservations of the nearby hotels within their proximity.
- Responsible for assisting inbound calls as a customer service representative in a roadside assistance account.
- Responsible for assisting on answering emails as an email support representative in a courier account.
- Responsible for assisting inbound calls as a customer service advisor I courier account.
- Responsible for assisting inbound calls as a customer service advisor I, and technical support Healthcare account.
- Responsible for assisting inbound calls as a customer service advisor I for a seasonal retail account. Order bookings.
- Responsible for creating and writing articles for wordpress blogging.
- Responsible for Outbound dispatch of FG or finished goods, making Delivery Note receipts, answering internal and external calls on landline/mobile phone, answering/sending emails for internal and external office transactions, checking finished goods loaded on trucks (trailer trucks/container vans).
- Responsible for taking calls for bookings and query calls, to providing medicare services in Melbourne, Australia.
- Responsible for requesting, returning, and distribution of documents into different departments. Responsible for filing or organization of files, sorting of BPR batches and inventory of other office commodities.
- Responsible for order processing/order bookings on pick-up and for delivery, invoicing on both pick-up and billings with terms for collection and data encoding as well.
- Responsible for data encoding, invoicing of billings for collection, order bookings on phone, telemarketing, and customer service.
- Responsible for dispatching tow trucks to render appropriate services upon the troubles encountered by the motorists and yellow plate automobiles along North Luzon Express Way (NLEX).
- Responsible for encoding data of incoming and outgoing documents during and after it was being processed. Organizing files and routing of documents to different departments.
- Responsible for writing opening and closing bursts scripts for TV and radio program segments, FM spinning, assisting on radio program operations, segment hosting, radio and TV co-hosting, radio news reporting, and assisting on the production.
Seminars Workshops Training Attended
- CSR II TRAINING/Worked, TeleTech Pilipinas, Level 1&2 Robinson’s Place, Novaliches, Quezon City, 2019-10-16, 2020-01-03
- FOOD AND BEVERAGES COURSE, In front of Robinson’s Mall, Balagtas, Bulacan, 2014-12-20, 2015-02-14
- FINISHING COURSE FOR CALL CENTER TRAINING, X-One Solutions, 2nd Flr. LKBP Bldg., Guiguinto, Bulacan, 2013-12-04, 2013-12-20
- INTERVIEW 101 and RESUME 101, Universidad de Manila Auditorium (formerly City College of Manila), 2005-01-24
- CALL CENTER Seminar, Informatics College, Manila, 2005-01-15
- GENERATION WHY? 3, Ateneo de Manila University Auditorium, 2004-10-27
Note
I hereby certify that the above stated information are true and correct to the best of my knowledge.