Crizia Anne Culla
IT Service Desk
Taguig, Metro Manila,00
Summary
Dedicated professional with 10 years of experience in IT Technology. Skilled in Office 365, Networking, Help Desk/IT Support, with a passion for Networking. Proven ability to deliver results and work effectively in fast-paced environments. Seeking opportunities to apply my skills in IT Engineer and contribute to a growing team.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
IT Service Desk Analyst - Bilingual
Infosys BPM
12.2022 - Current
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- ConnectWise, Splunk, Cisco Meraki, Cloudgenix, Active Directory, O365, Point of Sale, iPad, Lenovo Laptop
- Collaborated with cross-functional teams to troubleshoot complex technical problems and prevent future occurrences.
WFM Analyst-Real Time
IBEX
08.2020 - 11.2022
- Managed real-time inbound call traffic and identify trends in real-time data.
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Optimized schedules, forecasts and other tools to present to management.
Chat Support Representative
Acquire BPO
01.2020 - 07.2020
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Maximized productivity by providing technical support for end-users during the migration process from legacy systems to new VoIP platforms.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
Technical Coach - IT Service Desk
Teleperformance
09.2015 - 07.2019
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
Education
Associate of Science - Computer Science And Programming
Saint John Bosco Institute of Arts And Science
Mandaluyong City, Metro Manila, Philippines 04.2001 - 05.2015
Skills
Network troubleshooting and configuration
IP address management
Incident management
Ticketing system proficiency
Service desk experience
Software installation
Hardware installation
Windows operating system
References
References available upon request.
Timeline
IT Service Desk Analyst - Bilingual
Infosys BPM
12.2022 - Current
WFM Analyst-Real Time
IBEX
08.2020 - 11.2022
Chat Support Representative
Acquire BPO
01.2020 - 07.2020
Technical Coach - IT Service Desk
Teleperformance
09.2015 - 07.2019
Associate of Science - Computer Science And Programming
Saint John Bosco Institute of Arts And Science
04.2001 - 05.2015
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