Cristy Joy Verso

Specializes in customer interactions through digital chat platforms to drive sales and enhance customer satisfaction. Engage potential clients by answering queries, providing information on products and services, and guiding customers through the purchase process.

Organized travel arrangements for groups, couples, executives, and clients with special requirements. Enhanced client satisfaction by developing personalized itineraries tailored to individual needs and preferences. Provided excellent customer service by promptly addressing concerns and resolving issues, which resulted in positive feedback and referrals. Also managed credit and debit card transactions while handling sensitive information with professionalism.

Handling customer inquiries, providing technical support, processing orders and payments, and resolving issues. Customer service refers to the support an organization provides to its customers before or after they purchase or use products or services. Customer service includes activities such as offering product recommendations, troubleshooting problems and complaints, and responding to general inquiries.

Respond to booking and billing inquiries. Maintain records of client reservations. Arrange accommodations and tours for the duration of the trip. Develop itineraries according to clients’ budgets, preferred travel dates, destinations, and transportation requirements.