CRISTY ANN AQUINO
Marikina City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Majorel
03.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
CONCENTRIX
07.2018 - 05.2019
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Technical/Customer Service Representative
TELEPERFORMANCE PHILIPPINES INC
04.2015 - 09.2017
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Transcom Asia
03.2014 - 02.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Information Technology
ICCT COLLEGES
Cainta Rizal, Philippines 05.2012 - 09.2012
Associate - Information Technology
SOUTHERN LEYTE STATE UNIVERSITY
06.2008 - 04.2010
Skills
Complaint resolution
undefinedTimeline
Customer Service Representative
Majorel
03.2021 - 02.2022
Sales Representative
CONCENTRIX
07.2018 - 05.2019
Technical/Customer Service Representative
TELEPERFORMANCE PHILIPPINES INC
04.2015 - 09.2017
Customer Service Representative
Transcom Asia
03.2014 - 02.2015
Bachelor of Science - Information Technology
ICCT COLLEGES
05.2012 - 09.2012
Associate - Information Technology
SOUTHERN LEYTE STATE UNIVERSITY
06.2008 - 04.2010
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