Cristy Agluba Pascua

Import

• Cargo must be delivered as expected
• Update in actual delivery date in cargo wise once received the proof of delivery in image management, delivery order receipt, email confirmation from trucker and shipco website
• Update must be sent if no advice is received from them

Export

• Prepared all export documentation
• Booked shipments with freight carriers and forwarders
• Conducted track and trace efforts to insure all shipping documents and customs information received within agreed timeframes.

Seasonal account – 1800FLOWERS.COM Retail Account

• Provide information about products and services
• Take orders, calculate charges and process billing or payments
• Updating client details, handle returns or complaints of customer in AVD, MS Dynamics and ATLAS

Banking Operations (Australian Account)

Glorietta 1, Makati City

• Ensuring details in request forms are accurate and passed the bank checklist.
• Process cases for Cash Payments and Cash Account Opening - Withdrawal requests, Account closures, Term Deposits, Adding & Removal in account opening
• Process bank/payment transfers in SAP/MIMIS/CECIL/PIVOT.
• Updating client details in Salesforce and Siebel.
• Sending follow-up templates and confirmations emails to advisers and clients

Banking Operations (US Account)

Gilmore, Quezon City

• Responsible for computerized entry and encoding of checks into the system.
• Checks documents for data accuracy and validity.
• Handle, review and process documents as per instruction of clients.

Freight Operations (US Account)

• Verifies the data entry of agents
• Assisting queries of agents and colleagues
• Daily send reports/file on-shore and off-shores for agent quality & productivity
• Coordinates to trainers for new hires

Freight Operations (US Account)

• Process documentation, encode items in freight bills of lading and/or freight Invoice
• Review pickup time and delivery time of the shipment
• Solve any shipping issues for timely freight delivery