Cristine Jan Buranday
Customer Service
Summary
Customer Service and Banking professional with over 12 years of experience supporting customers in telecommunications and financial services. Extensive background in retail, business, credit card servicing, online banking, billing, customer relationship management, account maintenance, problem solution, and sales support. Recognized for delivering exceptional customer experiences while meeting quality and performance metrics.
Overview
12
12
years of professional experience
3
3
Certificates
Work History
Business Banking Specialist
JP Morgan Chase & Company
08.2022 - 03.2026
- Analyzed client financial data to recommend tailored banking solutions.
- Developed and maintained strong relationships with business clients to enhance satisfaction and loyalty.
- Implemented strategic initiatives to streamline loan processes, improving efficiency across teams.
- Ensured compliance with company policies and banking regulations
- Resolved customer inquiries while maintaining high customer satisfaction
Credit Card Customer Service Representative
JP Morgan Chase & Company
11.2019 - 08.2022
- Resolved complex customer inquiries regarding credit card accounts and transactions.
- Guided customers through account management processes, ensuring seamless access to services.
- Educated clients on rewards programs and benefits, enhancing overall satisfaction and engagement.
- Implemented process improvements to streamline service delivery and reduce response times.
- Maintained confidentiality of sensitive financial information
Retail Customer Service Representative
JP Morgan Chase & Company
06.2017 - 11.2019
- Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Educated customers on self-service banking tools and online banking
- Delivered excellent customer service while meeting quality standards
- identified customer needs and recommended suitable banking products
Customer Service Representative
Convergys
05.2015 - 03.2017
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses to customer needs and concerns.
- Documented customer interactions accurately in CRM systems for record-keeping and follow-up purposes.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Assisted customers with mobile device troubleshooting
- Delivered timely and accurate solutions as a Subject Matter Expert
Collections Specialist
Teleperformance
02.2014 - 05.2015
- Managed inbound and outbound communication with clients regarding outstanding account balances.
- Resolved billing discrepancies through detailed account analysis and effective negotiation techniques.
- Executed payment arrangements while ensuring compliance with company policies and regulations.
- Documented interactions in CRM systems, maintaining accurate records of client communications and payment status.
- Served as a Subject Matter Expert (SME) supporting members
Education
Bachelor of Arts - International Studies Major in American Studies
Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Risk evaluation
Customer care
Team coaching
Billing Support
Online Banking
Customer Relationship Management
Technical Troubleshooting
Microsoft Word/Excel/Powerpoint
Credit Card Support
Account Mangement
Communication
Retail Support
Certification
Know Your Customer
Timeline
Business Banking Specialist
JP Morgan Chase & Company
08.2022 - 03.2026
Credit Card Customer Service Representative
JP Morgan Chase & Company
11.2019 - 08.2022
Anti Money Laundering
03-2018
Know Your Customer
08-2017
Retail Customer Service Representative
JP Morgan Chase & Company
06.2017 - 11.2019
Customer Service Representative
Convergys
05.2015 - 03.2017
Collections Specialist
Teleperformance
02.2014 - 05.2015
Intercultural Learning
03-2012
Bachelor of Arts - International Studies Major in American Studies
Ateneo De Davao University
04.2001 -