CRISTINE P. TABLICO
homemaker
Summary
To be able to execute the work objectives and functions of the job I have applied for to the best I can through skills and abilities I have and will develop and through my work experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Snippet Writer
Thumbtack Phils
12.2014 - 06.2015
- Brainstormed ideas to create useful content for clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
SPECIAL AGENT
kgb_ Philippines Work@Home
04.2011 - 07.2013
- Receives text messages on a common working platform and reply to each in an efficient, accurate and timely manner. (Inquiries are received from the UK, Ireland, Canada, and parts of US)
- Also a part of NYC311 Project where basically receives text messages too on the same platform but the inquiries are concerning non-emergency services of the NYC government.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILS.
08.2005 - 05.2007
- RECEIVES CALLS FROM CUSTOMERS OF SPRINT (AN INTERNATIONAL TELECOMMUNICATION) CONCERNING PRODUCTS AND SERVICES
- RESOLVES ANY ISSUE OR PROBLEMS THEY HAVE REGARDING ALL ASPECTS OF PRODUCTS AND SERVICES THAT SPRINT OFFERS
- MAXIMIZES THE PRODUCTS AND SERVICES THEY HAVE PURCHASED THROUGH PROPER EDUCATION AND INFORMATION AND THROUGH OFFERING ADDITIONAL SERVICES/PRODUCTS THAT THEY CAN TAKE ADVANTAGE OF
- Octagon Bldg. San Miguel Ave Pasig Center Pasig City 1106
Education
Bachelor of Science - Biology
UNIVERSITY OF SANTO TOMAS
Sampaloc, Manila03-2002
Secondary education - undefined
UNION COLLEGE OF LAGUNA
Sta Cruz, Laguna01-1998
Skills
Creative writing
Content creation
Document editing
Idea brainstorming
Copywriting
Editing
Copyediting
Content editing
Proofreading
Excellent grammar
Marketing support
Customer service
Active listening
Product knowledge
Call center experience
Customer satisfaction measurement
Call center operations
AWARDS/ACHIEVEMENTS
- Certificates of Excellence >>For providing the best customer service experience and getting an average of
- 4.66 for the month of August 2006
- 4.33 for the month of October 2006 and an average of
- 5.00 for the month of November 2006 (
- Perfect score is 5.00; survey done on monthly basis by an international survey agency for the account)
Disclaimer
I hereby certify that the above information is true and correct.
Timeline
Snippet Writer
Thumbtack Phils
12.2014 - 06.2015
SPECIAL AGENT
kgb_ Philippines Work@Home
04.2011 - 07.2013
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE PHILS.
08.2005 - 05.2007
Secondary education - undefined
UNION COLLEGE OF LAGUNA
Bachelor of Science - Biology
UNIVERSITY OF SANTO TOMAS