CRISTINE FERNANDEZ
SENIOR SUPERVISOR
Manila, Metro Manila,00
Summary
Successful with over 15 years of demonstrated ability in delivering mission-critical results. Seeking a professional position using strong analytical skills, knowledge of office administrative procedures while maintaining the integrity, and effectively aligning with and supporting key business initiatives.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
Work History
Executive Import Regulatory Affairs Department Sr. Supervisor
Fly Ace Corporation
04.2022 - 12.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Directly reporting to the President/ Execom committee.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Coordinate activities across all departments in a timely manner.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Assisting and prepares booking of airline tickets and hotel accommodations of Top Management and Guests.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Supervise the role of Import Assistant.
- Monitoring the incoming shipments of Manila and Visayas and Mindanao with complete delivery to respective warehouses.
- Communicates to our legal counsel as well as monitoring and apply IPO trademarks.
- Prepared annual data to determine metrics for operational performance.
- Validate and process billings of shipments.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Interviewed, recruited and trained new onboarding candidates.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Identified trends and assessed opportunities to improve processes and execution.
- Collaborated with stakeholders or suppliers to develop actionable strategies that aligned with corporate goals and objectives.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Enhanced operational efficiency by streamlining workflow processes across multiple departments.
- Optimized supply chain operations, ensuring timely delivery of products while minimizing logistics costs.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with shipping lines, brokers, forwarders and truckers to decrease expenses and increase profit.
Executive Import Regulatory Affairs Department Supervisor
Fly Ace Corporation
04.2018 - 03.2022
Associate Import Officer/Executive Assistant - Supervisory Level
Fly Ace Corporation
03.2015 - 03.2018
Executive Import/ Executive Assistant
Fly Ace Corporation
10.2012 - 03.2015
CST (Customer Support Team Leader)
Fly Ace Corporation
04.2012 - 09.2012
CSA (Customer Support Assistant)
Fly Ace Corporation
01.2011 - 03.2012
Data Encoder
Fly Ace Corporation
09.2009 - 01.2011
Education
BS - Computer Science
Eulogio "Amang" Rodriguez Institute of Science and Technology
01.2005 - 01.2009
Jose Abad Santos High School - undefined
Jose Abad Santos High School
01.2001 - 01.2005
Isabelo Delos Reyes Elementary School - undefined
Isabelo Delos Reyes Elementary School
Tondo, Manila 01.1995 - 01.2001
Skills
- Customer relations
- Team player
- Team leadership
- Administrative skills
- Skills in providing high-end administrative support to various executives committee
- Proficient in coordination between higher executives and other employees
- 15 years’ experience in highly competitive with career growth and emphasis on management
- Expertise in clerical tasks along w/ ability to manage day to day operations in order to organize smooth flow of office work
- Responsible, pro-active and goal-oriented Good eye for detail, well organized skilled in setting goals and priorities
- Good communication skills with the knowledge of professional work ethics and cultures
- Knowledgeable in Microsoft applications Easily to adapt system products of the organization
- Self-motivated, enthusiastic, flexible, hardworking and can work with grace under pressure
Personal Information
- Age: 36
- Height: 5'0
- Weight: 110 lbs.
- Place of Birth: Manila, NCR
- Date of Birth: 06/07/88
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Executive Import Regulatory Affairs Department Sr. Supervisor
Fly Ace Corporation
04.2022 - 12.2024
Executive Import Regulatory Affairs Department Supervisor
Fly Ace Corporation
04.2018 - 03.2022
Associate Import Officer/Executive Assistant - Supervisory Level
Fly Ace Corporation
03.2015 - 03.2018
Executive Import/ Executive Assistant
Fly Ace Corporation
10.2012 - 03.2015
CST (Customer Support Team Leader)
Fly Ace Corporation
04.2012 - 09.2012
CSA (Customer Support Assistant)
Fly Ace Corporation
01.2011 - 03.2012
Data Encoder
Fly Ace Corporation
09.2009 - 01.2011
BS - Computer Science
Eulogio "Amang" Rodriguez Institute of Science and Technology
01.2005 - 01.2009
Jose Abad Santos High School - undefined
Jose Abad Santos High School
01.2001 - 01.2005
Isabelo Delos Reyes Elementary School - undefined
Isabelo Delos Reyes Elementary School
01.1995 - 01.2001
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