Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Concierge
Primeworks Manpower and General Services Corp.
Paranaque Manila
08.2024 - Current
Resolved guest complaints effectively, fostering positive experiences and repeat business.
Led initiatives to improve concierge services, resulting in increased guest satisfaction ratings.
Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Supervised daily operations of concierge team, ensuring high-quality guest services and satisfaction.
Coordinated communication between departments to enhance service delivery and resolve guest inquiries efficiently.
Cashier/Front desk
W BRIDGE MANPOWER CORP.
01.2023 - 06.2024
Processed customer transactions accurately and efficiently using point-of-sale systems.
Greeted customers entering store and responded promptly to customer needs.
Managed cash register operations, ensuring balanced drawer at end of shift.
Encoder
W BRIDGE MANPOWER CORP.
09.2022 - 12.2022
Encoding, typing, record keeping, filling, Photocopy and other errands assigned by the supervisor.
Service Crew
McDonalds
03.2020 - 08.2022
Assisted Customer, Food Preparation, Cleanliness and Hygiene.