Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Cristine Bonita

Cristine Bonita

Las Pinas City

Summary

Dynamic customer service representative with nine years of experience in the BPO industry, dedicated to delivering exceptional customer experiences. Proficient in managing inquiries via phone and email, ensuring timely and effective resolutions. Proven track record of consistently achieving key performance indicators while fostering a collaborative and positive work atmosphere. Committed to enhancing client satisfaction and driving operational success through strong communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Upwork Freelance
06.2024 - 01.2026
  • Facilitated customer inquiries and resolved issues to enhance patient satisfaction in medical billing.

Process Executive - Data Annotation

Infosys BPM
01.2022 - 06.2024
  • Transformed raw data into actionable insights, enabling AI systems to identify patterns, comprehend nuances, and generate accurate predictions.
  • Executed data entry processes for software licensing management.


Customer Service Representative/Email and Chat Support

Collabera
07.2021 - 01.2022


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Synchrony Bank
02.2021 - 07.2021
  • Assisted customers with billing account information and executed troubleshooting procedures to enhance user satisfaction.

Customer Service Executive - Email Support

WNS Philippines
03.2017 - 01.2020
  • Managed back office operations for travel company, ensuring seamless processes from pre-travel arrangements, on-the-road concerns and post-travel issue resolution.

Customer Service Representative - Collections

Alorica
10.2016 - 02.2017
  • Facilitated billing support and managed collections processes.

Education

Diploma - Multimedia Arts

STI College Las Pinas
01.2016

Skills

  • Good written and oral communication skills
  • Excellent customer service skills
  • Microsoft Office Applications
  • Adobe Applications
  • Customer relations

References

  • Aldrine G, Balaaldia, Quality Analyst, 09204923244, WNS Alabang
  • Maw, Hernandez, Team Lead, 09175198651, WNS Alabang

Timeline

Upwork Freelance
06.2024 - 01.2026

Process Executive - Data Annotation

Infosys BPM
01.2022 - 06.2024

Customer Service Representative/Email and Chat Support

Collabera
07.2021 - 01.2022

Customer Service Representative

Synchrony Bank
02.2021 - 07.2021

Customer Service Executive - Email Support

WNS Philippines
03.2017 - 01.2020

Customer Service Representative - Collections

Alorica
10.2016 - 02.2017

Diploma - Multimedia Arts

STI College Las Pinas
Cristine Bonita