Cristina Marie Lapidario
Bilingual Admin Assistant
Sta. Rosa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Part-time Bilingual Admin Assistant (weekend)
Parker Agency
08.2023 - Current
- Proven track record in talent acquisition, candidate sourcing, and coordination as experienced recruitment assistant.
- Strong organizational and multitasking abilities to manage diverse administrative tasks, including document preparation, filing, and data entry, ensuring smooth office operations.
Proficient in managing incoming calls, emails, and inquiries in both English and Spanish and Language , enhancing communication with clients and team members - Managed time efficiently in order to complete all tasks within deadlines.
Sales Development Representative
MSaaS Agency
01.2024 - 12.2024
- Managed client accounts in a SaaS and marketing environment, focusing on optimizing client success through effective communication and service delivery.
- Ensured client satisfaction by providing personalized solutions and addressing concerns promptly.
- Proficient in using GoHighLevel to manage automation workflows, set up and track digital marketing campaigns, and enhance lead management processes.
- Designed and executed email marketing, SMS campaigns, and lead-generation systems to drive client engagement and sales growth.
- Sourced new leads using LinkedIn Sales Navigator by targeting ideal client profiles and identifying key decision-makers.
- Added new leads to the CRM system, ensuring accurate data entry and organization for streamlined follow-ups and reporting.
- Integrated leads into automated workflows and nurture sequences, optimizing outreach efforts and increasing conversion rates.
Recruiting Assistant/Admin Assistant Part Time
My E-Leads
08.2023 - 06.2024
- Prescreened candidates to determine suitability for roles, leading to better-quality shortlists for hiring managers.
- Established administrative work procedures to track daily tasks.
- Initiated contact with warm leads to schedule appointments and facilitate sales meetings.
- Managed appointment calendars and coordinated schedules to optimize efficiency.
- Provided exceptional customer support via phone, email, and in-person interactions.
- Handled administrative tasks including data entry, document preparation, and filing.
- Ensured prompt resolution of customer inquiries and issues to maintain high satisfaction.
Part Time HR Manager (Gig)
Office Clothing Limited
03.2024 - 05.2024
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Utilized various platforms (e.g., LinkedIn, Indeed, OLJ) to post job openings and attract top talent by creating compelling job descriptions and ensure they are updated regularly.
- Utilized Applicant Tracking System (ATS) to track applications, streamline workflows, and generate recruitment reports.
- Conducted initial candidate screenings and coordinated interview schedules.
- Maintained accurate candidate records and ensured compliance with data protection regulations.
- Supported adhoc projects and handled administrative tasks to streamline operations.
Senior CSR | Admin Assistant
SunPower Philippines
03.2022 - 08.2023
- Contributed to the company achieving and holding industry-leading customer service ratings.
- Maintain strong and positive relationships among functional groups.
- Trained, coached, and mentored new and existing team members with full ownership of training plans.
- Actioned and resolved assigned customer queries within target timeframes.
- Conducted data entry, analysis, and management using spreadsheet software (e.g.,Microsoft Excel) to ensure accurate record-keeping and reporting.
- Handled incoming and outgoing correspondence, including email and phone calls.
- Trained, coached, and mentored new and existing team members with full ownership of training plans.
Customer Service Representative
SunPower Philippines
02.2019 - 03.2022
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.'
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved customer complaints and addressed emergency requests and needs.
- Created and owned customer issue/complaint cases and owned them till resolution
- Confer with customers by phone and email either through inbound or outbound contact to provide information and resolution about the products and services.
- Document customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Customer Sales Representative
Exclusive Calls Telemarketing Inc
03.2016 - 01.2019
- Appointment setting task
- Resolved concerns with products or services to help with retention and drive sales.
- Emphasized product specifications to meet customer needs.
- Maintained and managed customer files and databases.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Achieved or exceeded company-defined sales quotas.
- Employee of the month
- Best appointment setter award
- Monster appointment setter award
Company achievements:
Education
Bachelor of Secondary Education - English
St. Michael's College of Laguna
06.2013 - 2017.05
Spanish Language
Instituto Cervantes
02.2022 - 01.2024
Skills
- Data Entry
- Excellent Communication
- Typing Skills
- Gsuite
- Team Management
- Computer Skills
- Customer Service
- PERSONAL SKILLS:
- Collaborative and able to work in teams or groups
- Highly organized and efficient
- Excellent written and verbal communication skills
- Friendly, Positive Attitude
Languages
English
Spanish
Tagalog
Contact
Email: cristina.lapidario@gmail.com
Whatsapp/Telegram: +63 9051334075
Timeline
Part Time HR Manager (Gig)
Office Clothing Limited
03.2024 - 05.2024
Sales Development Representative
MSaaS Agency
01.2024 - 12.2024
Part-time Bilingual Admin Assistant (weekend)
Parker Agency
08.2023 - Current
Recruiting Assistant/Admin Assistant Part Time
My E-Leads
08.2023 - 06.2024
Senior CSR | Admin Assistant
SunPower Philippines
03.2022 - 08.2023
Spanish Language
Instituto Cervantes
02.2022 - 01.2024
Customer Service Representative
SunPower Philippines
02.2019 - 03.2022
Customer Sales Representative
Exclusive Calls Telemarketing Inc
03.2016 - 01.2019
Bachelor of Secondary Education - English
St. Michael's College of Laguna
06.2013 - 2017.05
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