Cristina Emily Duque
Cebu City
Summary
Dynamic professional with a proven track record in boosting sales revenue and enhancing customer relationships at telemarketing. Skilled in CRM management and customer service, adept at leveraging expert product knowledge and strategic sales techniques. Achieved a high percentage of repeat business through exceptional service, demonstrating strong time management and communication abilities.
Overview
12
12
years of professional experience
Work History
Personal Assistant to the Owner
Chen Benyamin Keren
04.2020 - 08.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Completed business correspondence, transcription, and data entry.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed CRM input, exports and clean up.
Sales Executive
IBM
07.2016 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
Sales Executive
Vocus, Inc.
09.2015 - 06.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Sales Executive
Axxess Payments
07.2013 - 09.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
Tech Support
Telus
03.2011 - 07.2013
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Recruited new volunteers to assist with various aspects of ministry operations, from children''s programming to tech support during services.
- Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Education
Biochemistry - Science
De La Salle University
Manila, Philippines 04.2010
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- CRM management
- Meeting scheduling
- Spreadsheet management
- Time management
- Lead generation
- Fast learner
- Language proficiency
- Customer relations and communications
- Account management
- Client satisfaction
Timeline
Personal Assistant to the Owner
Chen Benyamin Keren
04.2020 - 08.2023
Sales Executive
IBM
07.2016 - 01.2020
Sales Executive
Vocus, Inc.
09.2015 - 06.2016
Sales Executive
Axxess Payments
07.2013 - 09.2015
Tech Support
Telus
03.2011 - 07.2013
Biochemistry - Science
De La Salle University
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