Cristina Czara Arzadon
Customer Service Representative - Leadership
Cainta, Rizal
Summary
Energetic and dedicated, bringing strong organizational and team-building skills to foster collaboration and drive success. Possesses in-depth understanding of process optimization and project management, coupled with proficiency in conflict resolution and strategic planning. Aims to enhance team performance and deliver impactful results.
Overview
11
11
years of professional experience
Work History
Team Lead
Intouchcx - Airbnb
04.2022 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Team Coordinator
Intouchcx - Airbnb
06.2020 - 03.2022
- Supervised 15-30 co-workers.
- Worked with customer service to handle escalated customer issues.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
Customer Service Representative
Intouchcx - Airbnb
03.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Listener Care Representative
Results Companies - Sirius XM Satellite Radio
12.2017 - 07.2018
- Developed rapport with customers through active listening, empathy, and genuine care for their concerns or frustrations during calls.
- Assisted customers with account inquiries, basic troubleshooting issues, and providing accurate information on products and services.
- Upselling Radio lines and providing customers the best plan option we have that matches their needs.
Sales Reservation Specialist
IHG - InterContinental Hotels Group
07.2014 - 07.2017
- Provided customers with information about availability and pricing.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Booked rooms tailored fit to their needs in behalf of our users.
Education
Bachelor of Science - Hotel And Restaurant Management
World Citi Colleges
Cubao, Metro Manila, Philippines 04.2001 -
Skills
Coaching and mentoring
Influencing skills
Strategic planning
Decision-making
Adaptability and flexibility
Timeline
Team Lead
Intouchcx - Airbnb
04.2022 - Current
Team Coordinator
Intouchcx - Airbnb
06.2020 - 03.2022
Customer Service Representative
Intouchcx - Airbnb
03.2019 - 06.2020
Listener Care Representative
Results Companies - Sirius XM Satellite Radio
12.2017 - 07.2018
Sales Reservation Specialist
IHG - InterContinental Hotels Group
07.2014 - 07.2017
Bachelor of Science - Hotel And Restaurant Management
World Citi Colleges
04.2001 -
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