Summary
Overview
Work History
Education
Skills
Timeline
Generic
CRISTINA VIOLA

CRISTINA VIOLA

2385 NUESTRA SENORA ANTIPOLO ST GUADALUPE NUEVO MAKATI CITY ,PHILIPPINES

Summary

Dedicated Customer Service Representative with expertise in resolving inquiries and ensuring customer satisfaction. Skilled in clear communication and effective problem-solving, thriving in fast-paced environments. Builds rapport and maintains comprehensive product knowledge to foster customer understanding and trust.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

New Capitol Tire Trading Corporation
Pasig
02.2012 - Current
  • Resolved customer service enquiries promptly, ensuring accurate information delivery.
  • Remained calm under pressure to handle customer complaints and solve problems.
  • Maintained working knowledge of available products and services for enhanced customer service.
  • Provided clients with detailed information on products and services to enhance their understanding.
  • Processed payments for clients and created invoices for outstanding balances.

Secretary

UNIVERSAL ROBINA CORP.
ROSARIO, PASIG CITY
08.2011 - 02.2012
  • Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
  • Dealt with confidential and sensitive data and appropriately maintained records.
  • Maintained tidy and professional reception space to enhance visitor experience.
  • Scanned and photocopied documents to support office team operations.

Counter Checker

CASAMIA FURNITURE CENTER INC.
SANJUAN CITY
12.2010 - 05.2011
  • Calculated and provided accurate change to customers after transactions.
  • Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
  • Handled cash, credit card, and voucher payments, maintaining accurate financial records.
  • Used POS machines to scan items and process transactions.

Education

HIGHSCHOOL -

STAR OF HOPE NATIONAL HIGH SCHOOL
TAYTAY RIZAL
2006

ELEMENTARY -

STAR OF HOPE CHRISTIAN SCHOOL
TAYTAY RIZAL
2002

Bachelor of Science - BS COMPUTER SCIENCE

INSTITUTE OF CREATIVE TECHNOLOGY
CAINTA RIZAL

Skills

  • Customer service
  • Problem solving
  • Active listening
  • Payment processing
  • Invoice generation
  • Call centre experience

Timeline

Customer Service Representative

New Capitol Tire Trading Corporation
02.2012 - Current

Secretary

UNIVERSAL ROBINA CORP.
08.2011 - 02.2012

Counter Checker

CASAMIA FURNITURE CENTER INC.
12.2010 - 05.2011

HIGHSCHOOL -

STAR OF HOPE NATIONAL HIGH SCHOOL

ELEMENTARY -

STAR OF HOPE CHRISTIAN SCHOOL

Bachelor of Science - BS COMPUTER SCIENCE

INSTITUTE OF CREATIVE TECHNOLOGY
CRISTINA VIOLA