Ma. Cristina Sarmiento
Summary
Experienced professional with over 10 years in customer service, virtual assistance, and recruitment. Strong organizational, communication, problem-solving, and interpersonal skills. Seeking a challenging role to contribute to organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
RECRUITMENT SPECIALIST
HEYTUTOR
12.2022 - Current
- Develop and implement screening strategies to attract top talent
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
- Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
OPERATIONS SUPPORT
HOMEAGLOW
02.2021 - 07.2023
- Email, Chat, and Phone Support for both customers and cleaners.
- Resolve customer and cleaner issues promptly to maximize future lifetime value
- Analyze current product and processes, offering recommendations for improvement
- Submit dispute responses and evidence to financial institutions.
EXECUTIVE ASSISTANT
TEMPORARY KITCHENS 123
03.2020 - 02.2021
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
FRAUD ACCOUNT SUPERVISOR
CAPITAL ONE
02.2016 - 08.2019
- Detects fraud patterns and takes action accordingly
- Manages fraud claims and recovery cases
- Managed complex escalations professionally and ethically, balancing risk reduction with customer service considerations.
- Reduced fraudulent activities by implementing strict account monitoring and verification processes.
COLLECTIONS SPECIALIST
IQOR
01.2015 - 01.2016
- Deliver high-quality service to customers of a leading multinational telecommunications conglomerate
- Provide excellent customer assistance via phone
- Explain billing issues and collect payments from delinquent customers.
CUSTOMER SERVICE SPECIALIST
CONVERGYS
09.2013 - 01.2015
- Handle inbound calls from healthcare providers and hospital administration regarding patient benefits and claims processing
- Inform healthcare providers about pre-authorizations for medical procedures and explain claim statuses
- Maintain confidentiality and integrity of critical information for the organization's operations.
CUSTOMER SERVICE ADVISER
247 CUSTOMER
10.2010 - 10.2011
- Answer inbound calls from customers and deliver quality service, including bill explanation and after-sales support
- Provide basic technical support for customers' non-working handsets
- Ensure effective resolution and customer satisfaction throughout interactions.
CUSTOMER SERVICE REPRESENTATIVE
SITEL
03.2008 - 01.2010
- Receive inbound calls from customers and clients of America's largest appliance center
- Provide after-sales support and offer extended warranties for customer appliances
- Manage scheduling of repair services, dispatch technicians, and monitor routes and schedules.
Education
Bachelor of Science - Nursing
Far Eastern University
Manila, Metro Manila, Philippines04.2007
Skills
Resume Screening
Timeline
RECRUITMENT SPECIALIST
HEYTUTOR
12.2022 - Current
OPERATIONS SUPPORT
HOMEAGLOW
02.2021 - 07.2023
EXECUTIVE ASSISTANT
TEMPORARY KITCHENS 123
03.2020 - 02.2021
FRAUD ACCOUNT SUPERVISOR
CAPITAL ONE
02.2016 - 08.2019
COLLECTIONS SPECIALIST
IQOR
01.2015 - 01.2016
CUSTOMER SERVICE SPECIALIST
CONVERGYS
09.2013 - 01.2015
CUSTOMER SERVICE ADVISER
247 CUSTOMER
10.2010 - 10.2011
CUSTOMER SERVICE REPRESENTATIVE
SITEL
03.2008 - 01.2010
Bachelor of Science - Nursing
Far Eastern University
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