Cristina Rallos
Bacolod City
Summary
Detail-oriented professional with 16+ years of experience in customer service, data entry, and administrative support across BPO, healthcare, telecom, and aviation industries. Skilled in handling customer inquiries, processing data with accuracy and troubleshooting technical issues.
Proficient in Microsoft Office, Google Workspace, and various data management tools. Adept at maintaining organized records, ensuring data integrity, and delivering efficient, client-focused support. Currently pursuing a remote career in virtual assistance and data management, committed to excellence and continuous learning.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
First Security Group Inc
08.2021 - 09.2024
- Answer questions and provide information regarding flight schedules, gate locations, check-in procedures, baggage policies, and airport services.
- Resolve passenger complaints or concerns regarding flight delays, cancellations, and other disruptions in a calm and professional manner.
- Escalate unresolved issues to supervisors or relevant authorities when necessary.
- Work closely with airport operations, security, airlines, and ground crews to ensure seamless customer service.
Data Encoder
Medi Q Healthcare Group
07.2020 - 06.2021
- Accurately input patient information, test results, and other relevant data into the system.
- Review and validate test results and patient details before encoding.
- Cross-check information with laboratory reports to ensure accuracy.
- Work closely with medical staff, lab technicians, and administrative personnel to streamline data entry processes.
Customer Service Representative
G4S Security Services (Dxb International Airport)
08.2013 - 05.2020
- Provided excellent customer service to passengers and airport
visitors, ensuring a positive experience. - Enhanced security measures, ensuring safe environment for guests and staff.
Customer Service Representative /Chat Support Representative
Transcom Bacolod
11.2009 - 07.2013
- Answer incoming calls and respond to customer inquiries about mobile, internet, and cable services.
- Provide accurate information regarding billing, plans, promotions, and account details.
- Provide real-time chat support to customers experiencing technical
issues with internet, cable, and phone services
Technical Specialist
Teletech Customer Care Management
09.2008 - 11.2009
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Escalate complex technical problems to the appropriate department when necessary.
- Schedule technician visits if on-site support is required.
Administrative Officer
Unifish Inc.
04.2005 - 05.2007
- Maintain and update employee files, including personal information, contracts, and employment history.
- Assist in processing government-mandated benefits such as social security, health insurance, and tax documents.
- Respond to employee inquiries regarding records, benefits, and policies.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
La Consolacion College
Associate of Arts - Psychology
Colegio De San Agustin
06-1999
High School Diploma -
Negros Occidental HighSchool
03-1997
Skills
- Customer relations
- Attention to Detail
- Time Management
- Computer proficiency
Timeline
Customer Service Representative
First Security Group Inc
08.2021 - 09.2024
Data Encoder
Medi Q Healthcare Group
07.2020 - 06.2021
Customer Service Representative
G4S Security Services (Dxb International Airport)
08.2013 - 05.2020
Customer Service Representative /Chat Support Representative
Transcom Bacolod
11.2009 - 07.2013
Technical Specialist
Teletech Customer Care Management
09.2008 - 11.2009
Administrative Officer
Unifish Inc.
04.2005 - 05.2007
Associate of Arts - Hotel, Motel, And Restaurant Management
La Consolacion College
Associate of Arts - Psychology
Colegio De San Agustin
High School Diploma -
Negros Occidental HighSchool
Similar Profiles
Leroy MasoeLeroy Masoe
Security Guard at Corporate Security Group / Intercede Security / Chivarly SecuritySecurity Guard at Corporate Security Group / Intercede Security / Chivarly Security
MD JaniMD Jani
Security Officer at Westpac Group ( MSS Security Group)Security Officer at Westpac Group ( MSS Security Group)
Devin NearDevin Near
Security Guard Officer at AMERICAN SECURITY GROUP, LLCSecurity Guard Officer at AMERICAN SECURITY GROUP, LLC
Engr Daniel EscaloEngr Daniel Escalo
Assistant Project Engineer / Operation In Charge at Monolith Construction Development Corporation (MCDC)Assistant Project Engineer / Operation In Charge at Monolith Construction Development Corporation (MCDC)
Michelle BarbadilloMichelle Barbadillo
Teacher at Ramon Torres National High SchoolTeacher at Ramon Torres National High School