MOVIES
CRISTINA MANALO
BACHELOR OF SCIENCE IN NURSING
Zamboanga City
Summary
Dynamic administrative professional with extensive experience at the National Authority for Child Care-RACCO IX, adept in office management and policy modification. Excelled in streamlining processes, enhancing productivity by 30%, and fostering interdepartmental communication. Skilled in Microsoft Office Suite and demonstrating exceptional verbal communication, Have a proven track record of supporting organizational goals through effective documentation and staff management.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through seven years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
8
8
Certifications
1
1
Language
Work History
ADMINISTRATIVE OFFICER I-RECORDS OFFICER
NATIONAL AUTHORITY FOR CHILD CARE-RACCO IX
ZAMBOANGA CITY
12.2023 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Administrative Aide
Department Of Social Welfare And Development
02.2017 - 12.2023
- Maintained confidentiality of sensitive information while managing files, records, and communications diligently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
- Assisted in the preparation of presentations and reports, ensuring accurate data representation and clear messaging.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Contributed to a positive work environment by providing professional assistance to colleagues when needed.
- Ensured accuracy in documentation by proofreading materials, maintaining records, and updating databases regularly.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Streamlined inventory control processes with accurate record-keeping practices for supply ordering and usage monitoring.
- Demonstrated adaptability in handling a variety of tasks, contributing to the overall success of the administrative team.
- Enhanced team productivity with thorough record-keeping and timely correspondence management.
- Optimized scheduling by coordinating meetings, appointments, and events for executives and staff members.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Fostered collaboration between departments with effective interdepartmental communication skills to solve problems efficiently.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Executed record filing system to improve document organization and management.
- Maintained inventory of office supplies and placed orders.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Managed filing system, entered data and completed other clerical tasks.
Pharmacy Assistant
CECILES PHARMACY AND CONVENIENCE STORE
06.2016 - 11.2016
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Supported operations with filing, copying and faxing.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
Education
MBA - PUBLIC MANAGEMENT
ZAMBOANGA STATE COLLEGE OF MARINE SCIENCES &TECH
FORT PILAR ZAMBOANGA CITY 04.2023 - 03.2025
Bachelor of Science - NURSING
BRENT HOSPITAL AND COLLEGES INCORPORATED
RT LIM BLVD, ZAMBOANGA CITY 06.2005 - 03.2009
Skills
Documentation and control
Data acquisition
Records management
Human resources support
Personnel management
Document control
Scheduling appointments
Office administration
Computer skills
Microsoft Word
Administrative support
Data entry
Microsoft Excel
Microsoft Office Suite
Verbal communication
Staff management
Filing
Document management
Certification
BASIC RECORDS MANAGEMENTNACC
Interests
COOKING
SINGING
Timeline
BASIC RECORDS MANAGEMENTNACC
06-2024
ADMINISTRATIVE OFFICER I-RECORDS OFFICER
NATIONAL AUTHORITY FOR CHILD CARE-RACCO IX
12.2023 - Current
BASIC RECORDS MANAGEMENT DSWD
10-2023
ORIENTATION ON RA 11642 ALSO KNOWN AS THE DOMESTIC ADMINISTATIVE ADOPTION AND ALTERNATIVE CHILD CARE ACT
10-2023
COMMUNICATION COACHING AND MENTORING PROJECT (COMMCAMP)
08-2023
MBA - PUBLIC MANAGEMENT
ZAMBOANGA STATE COLLEGE OF MARINE SCIENCES &TECH
04.2023 - 03.2025
C.O.R.E CARDIAC OPTIMIZATION AND RESUSCITATION: A COMPREHENSIVE APPROACH TO CARDIAC SURGICAL PATIENTS
03-2023
UPDATES ON TREATMENT-RESISTANT DEPRESSION AND ITS MANAGEMENT
10-2022
DATA MANAGEMENT: NAMING CONVENTIONS & HIERARCHY
02-2022
DIGITAL PRODUCTIVITY
02-2022
Administrative Aide
Department Of Social Welfare And Development
02.2017 - 12.2023
Pharmacy Assistant
CECILES PHARMACY AND CONVENIENCE STORE
06.2016 - 11.2016
Bachelor of Science - NURSING
BRENT HOSPITAL AND COLLEGES INCORPORATED
06.2005 - 03.2009
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