Cristina Layno

Purok 5, Mangino, Gapan City, Nueva Ecija

Summary

Driven professional with a proven track record in employment verification and customer service. Expert in background checks and issue resolution, significantly enhancing client satisfaction. Skilled in Microsoft Excel and effective communication, adept at improving processes and fostering teamwork. Demonstrates a keen eye for detail and a strong commitment to maintaining confidentiality and integrity. Open to new learning opportunities and challenges to further develop skills and contribute effectively.

Overview

years of professional experience

Work History

Employment Verifier

Hexaware Technologies

06.2022 - Current

Verify employment and educational backgrounds for U.S. clients for employment purposes.
Make outbound calls to past employers and educational institutions to confirm details.
Use Outlook for professional email communication and follow-ups.
Utilize Genesys for phone-based verifications.
Document and organize data using Excel and Word.
Manage verification requests using web-based portals.
Ensure confidentiality and adherence to verification guidelines.

Customer Service Representative

Sutherland Clark

05.2021 - 11.2021

Provided prompt and effective solutions through phone
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Science - BS Tourisim Management

STI College

Mc Arthur Hi-Way, Balibago, Angeles City, Pampanga

04.2001 -

Skills

Background Checks: Experienced in verifying employment and educational history

Customer Service: Skilled in handling customer concerns and resolving issues, especially for Amazon accounts

Communication: Strong in both speaking and writing, effective in calls and emails

Technical Skills: Proficient with Microsoft Excel and Word; familiar with CRM and verification tools

Problem Solving: Good at finding solutions and improving processes

Attention to Detail: Accurate with data entry and verification

Teamwork: Able to work well with others and assist in training new team members

Timeline