Cristina Ingreso
Customer Service Representative
Taguig City
Summary
To obtain a job that is related to my prior profession and to look for a new, healthy environment where I can focus on learning and growing new skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Custom Support / Support Ambassador
Telus International Mckinley West Branch
Taguig City
02.2023 - 11.2023
- Handling customer complaints and educate the user / customer.
- (Omni channel,Email, Chat support, Outbound calls, Live chat supports)
- Accommodation account - Airbnb.
- Successfully handled escalated customer issues while maintaining composure in challenging situations.
Customer Service Representative
Teleperformance Mckinley West Branch
Taguig City
05.2022 - 01.2023
- Handling customer complaints.
- Collaborated with internal teams to gather information and resolve customer issues.
- Escalated customer issues to tier-two customer support to address higher-level issues.
- Modifications of flights.
- Travel account - Singapore International Airlines.
Caregiver NC11
Private
Taguig City
06.2018 - 02.2022
- Assisted elderly clients with daily activities, such as bathing, dressing, grooming, and meal preparation.
- Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety
- Administered prescribed medications on time and accurately according to doctor's orders.
Collection Specialist / Credit Collection
Orchids International Cleaning Equipment Tr LLC, United Arabs Of Emirates
Sharjah
11.2011 - 09.2016
- Deliver account receivables (AR *objectives and targets through prioritizing planning and workload)
- In charge of handling collections in assign branches base on agreed credit terms and contract.
- Prepare and follow up customer SOA and send it to thier respective email.
- Utilized problem-solving skills to develop effective strategies for collecting overdue payments.
Office Clerk
Temps & Staffer ( Banco De Oro Universal Bank)
Makati
09.2009 - 02.2010
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
Bachelor Of Science In Business Administration - Major in Management
Adamson University
Metro Manila 07.2004 - 05.2008
Skills
Proactive attentive and able to work under pressure
Able to communicate and analytical skill
Attentive to details
MS Word
MS Excel
MS Edge
G-suite, Email, Microsoft team
Timeline
Custom Support / Support Ambassador
Telus International Mckinley West Branch
02.2023 - 11.2023
Customer Service Representative
Teleperformance Mckinley West Branch
05.2022 - 01.2023
Caregiver NC11
Private
06.2018 - 02.2022
Collection Specialist / Credit Collection
Orchids International Cleaning Equipment Tr LLC, United Arabs Of Emirates
11.2011 - 09.2016
Office Clerk
Temps & Staffer ( Banco De Oro Universal Bank)
09.2009 - 02.2010
Bachelor Of Science In Business Administration - Major in Management
Adamson University
07.2004 - 05.2008