Cristina Farparan
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at New Capitol Tire Trading Corp. by resolving complaints with empathy and efficiency. Skilled in data entry and active listening, demonstrated through successful dispute resolution and critical thinking. Achieved increased loyalty and repeat business, showcasing a commitment to customer relations and operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
New Capitol Tire Trading Corp.
02.2012 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
Universal Robina Corporation - Packaging Division
08.2011 - 01.2012
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Counter Checker
Casamia Furniture
12.2010 - 05.2011
- Supported other staff members as needed, fostering a cooperative team atmosphere focused on achieving store goals.
- Contributed to successful store promotions implementation by actively promoting deals at the checkout counters which led to increased sales revenue.
- Maximized accuracy in transactions by carefully verifying item prices and quantities during the counter checking process.
- Streamlined inventory management for enhanced product availability through diligent counter checking.
Education
Bachelor of Science - BS COMPUTER SCIENCE
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY
Cainta, Province Of Rizal, Philippines03-2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
New Capitol Tire Trading Corp.
02.2012 - Current
Secretary
Universal Robina Corporation - Packaging Division
08.2011 - 01.2012
Counter Checker
Casamia Furniture
12.2010 - 05.2011
Bachelor of Science - BS COMPUTER SCIENCE
INSTITUTE OF CREATIVE COMPUTER TECHNOLOGY
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