CRISTINA CAÑESO

With more than 3 years of experience in healthcare support. Proven record in maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns, and providing empathetic and compassionate support to patients and their families.

• Demonstrated strong problem solving skills in addressing customer issues.
• Tracked call resolution times to ensure quality standards were met.
• Utilized computer systems to access account information, enter notes, and update status codes.
• Experience working in high volume customer service environment.
• Provided information on healthcare benefits, mail-order programs and in-network and out-of-network pharmacies.
• Processed pre-authorization and exception request and offering other plans that are most suitable for their needs.
• Monitored prescription orders from end to end: filling, shipping, tracking and delivery.
• Skilled with billing tasks such as processing one-time payments and setting up accounts in automatic payment, processing refunds and disputes, processed reinstatement.
• Ensured data integrity and confidentiality by observing strict State Plan guidelines, eligibility requirements and adhered to HIPPA/PHI Laws.

• Generate leads and cold calls to prospective clients.
• Skilled in reviewing and analyzing financial documents, such as income verification and credit reports.
• Proven ability to multi-task and prioritize tasks to meet deadlines in a fast-paced environment.
• Developed strong relationship with clients and underwriters to ensure timely loan processing.
• Successfully guided numerous clients through mortgage, personal and other types of loan application process, helping them to secure competitive rates and terms.
• Worked with senior members of the team to closed transactions.
• Utilized effective customer service skills to address borrower inquiries and ensure satisfaction.
• Accurately completed and submitted loan application to brokers and lenders in a timely manner.

• Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.
• Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
• Answered incoming calls, screened messages and directed them appropriately.
• Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.
• Scheduled appointments for the General Manager with internal staff or external contacts.
• Ordered office supplies as needed to ensure adequate stock levels were maintained.
• Responded promptly to inquiries from customers or clients regarding services offered by the organization.

• Assist in selling Life Insurance, Pre-Need Plan, Managed Fund and Group Insurance
• Answered incoming telephone calls, directed callers to appropriate personnel and took messages as required.
• Organized office supplies and placed orders when necessary.
• Monitored and updated client’s application, information, and due dates.