Cristiana Bugay
Dinalupihan, Province Of Bataan
Summary
Accomplished General Manager at Triboa Bay BPO Inc., adept in operations management and leadership, significantly enhancing team performance and client satisfaction. Skilled in ISO standards and document management, I spearheaded initiatives that fostered strong stakeholder relationships and drove organizational growth. My strategic approach and executive support skills have consistently resulted in improved efficiency and profitability.
Overview
17
17
years of professional experience
Work History
General Manager
Triboa Bay BPO Inc.
04.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
Executive Assistant Cum QA/Document Controller in Quality Assurance
Phasegroup Inc.
07.2017 - 04.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Established ISO 9001 procedures and formsheets.
- Acted as the Project Coordinator.
Quality Management System Engineer
GrainPro Philippines Inc.
07.2016 - 06.2017
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Plan, prepares, and executes periodic ISO 9001 Internal audits.
- Initiates Management Review presentation for the periodic Management Reviews.
- Manages the established ISO Document Management of the company.
- Manages the closure an reporting of the status of audit findings (internal and third party) and of company wide Quality Objectives.
QA/Lead Document Controller
Bright Heritage Associates (HK) Limited, Phils.
02.2013 - 04.2014
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Implemented automation tools, increasing testing accuracy and reducing manual effort.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Championed the adoption of best practices in QA methodologies throughout the organization.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Ensured compliance with industry standards such as ISO 9000 or CMMI through diligent auditing of QA processes.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
ISO Engineer
Nanox Philippines Inc.
02.2008 - 08.2012
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Education
Bachelor of Science - Industrial Engineering
Tarlac State University
Tarlac City, Province Of Tarlac, Philippines04-2007
Skills
- Leadership and team building
- Executive support
- Customer focus
- System engineering
- Document organization
- Document management
- Operations management
- Office management
- ISO standards
- Incident management
- Team player
- Schedule & calendar planning
- Time management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Led the company in establishment of its physical office inside the freeport in the midst of pandemic.
- Also, during the pandemic, champion the accomplishment of the company's legal papers to make it operational.
Languages
English
Intermediate (B1)
Timeline
General Manager
Triboa Bay BPO Inc.
04.2019 - Current
Executive Assistant Cum QA/Document Controller in Quality Assurance
Phasegroup Inc.
07.2017 - 04.2019
Quality Management System Engineer
GrainPro Philippines Inc.
07.2016 - 06.2017
QA/Lead Document Controller
Bright Heritage Associates (HK) Limited, Phils.
02.2013 - 04.2014
ISO Engineer
Nanox Philippines Inc.
02.2008 - 08.2012
Bachelor of Science - Industrial Engineering
Tarlac State University
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