Cristian Villanueva
Customer Service/Virtual Assistant
Summary
Proven expertise in enhancing patient and user satisfaction, demonstrated during I, tenure at Medcor, where I, leveraged skills in patient care and technical support to resolve complex issues. Skilled in care planning and technical troubleshooting. I, consistently improved service quality, achieving positive outcomes in challenging customer situations.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Medcor
08.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted over 3000 disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Performed as subject matter expert for case management processes.
- Facilitated communication between hospital departments.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Completed documentation of care, hospital actions, and patient activities.
Content Moderator
Alorica
04.2020 - 10.2022
- Moderating suspicious, malicious, and sexual content.
- Regulating rules and filtering social friendly platform for all age user.
- Monitors, reviews, and removes in real-time any user-generated content (UGC) that violates standards and guidelines of online platform, community, or website.
- Screens all content published by users on platform, including text chats, images, videos, and comments.
- Enhanced over 5000 user experience by diligently monitoring and removing inappropriate content from platform.
- Contributed to positive online community by consistently applying fair judgment when moderating diverse types of content.
Technical Support Representative
Comcast, Xfinity
07.2018 - 05.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Education
Bachelor of Science - Information Technology
University of Cebu
A.C Cortes Ave, Mandaue City, Cebu 04.2001 -
Skills
First aid and safety
Technical issues analysis
Issue Troubleshooting
Technical Troubleshooting
Customer Service
Technical Support
Care Planning
Patient Education
Patient Care
First aid and safety
Musician, Gamer, Composer, etc.
I am an avid music listener, lover, and composer. I am a bassist on my band and plays different types of genre (Metal, Punk, Alternative, Jazz, Indie, etc.) and has a desire to become a successful artist in the future. I am also a geek gamer. Spends most of my time playing games and mastering my skills in solving puzzles, logics, and tactics. I love playing games since this is my escape from reality. I also love to compose songs especially Rap songs. I've been rapping since I was a kid and it kinda stuck in me till this day.
Timeline
Patient Care Advocate
Medcor
08.2023 - Current
Content Moderator
Alorica
04.2020 - 10.2022
Technical Support Representative
Comcast, Xfinity
07.2018 - 05.2019
Bachelor of Science - Information Technology
University of Cebu
04.2001 -
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