Cristian Rivera
Credentialing Chat Advocate
Overview
5
5
years of professional experience
Work History
Credentialing Chat Advocate
WIPRO
07.2023 - Current
- Coordinated across departments to ensure seamless communication regarding provider accounts and dispute resolutions.
- Demonstrated adaptability by staying flexible in adjusting priorities according to changes in workload or organizational needs.
- Maintained detailed case files, facilitating easy retrieval of information for future reference or audits.
- Identified and resolved discrepancies between providers information and claims data.
- Reviewed provider information to report statuses and verify correctness.
- Researched and resolved complex medical provider inquiry to support timely processing.
Sales and Billing Representative
Concentrix
08.2022 - 02.2023
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Reviewed and solved account and billing discrepancies.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
Pump Attendant
My Melody Gasoline Station
05.2019 - 07.2022
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
Education
Bachelor of Science - Entrepreneurship
Cavite State University - Imus Campus
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Medical record review
Timeline
Credentialing Chat Advocate
WIPRO
07.2023 - Current
Sales and Billing Representative
Concentrix
08.2022 - 02.2023
Pump Attendant
My Melody Gasoline Station
05.2019 - 07.2022
Bachelor of Science - Entrepreneurship
Cavite State University - Imus Campus
04.2001 -
Similar Profiles
Vaibhav VashisthaVaibhav Vashistha
Senior Analyst at WiproSenior Analyst at Wipro
Brogan DohertyBrogan Doherty
Executive Assistant at WiproExecutive Assistant at Wipro
VIJAY VEDULAVIJAY VEDULA
Consultant at WiproConsultant at Wipro
NUPUR PURANIKNUPUR PURANIK
SAP Consultant at WiproSAP Consultant at Wipro
Janae BrownJanae Brown
Chat Advocate at United HealthcareChat Advocate at United Healthcare