Cristian Langurayan
Licensed Professional Teacher
Roxas City, Capiz
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Service Representative
Sagility
01.2023 - 04.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed more than 50 customer calls per day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Sought ways to improve processes and services provided
- Utilized customer service software to manage interactions and track customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Private Tutor
Self-employed
06.2018 - 03.2019
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Planned and facilitated tutoring workshops for student groups on subjects of interest.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
- Monitored student progress and provided feedback and support.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Used variety of teaching methods to successfully help wide range of students
- Conducted review sessions to help students prepare for tests
Education
Bachelor of Science - Secondary Education Major in English
Capiz State University - Main Campus
Roxas City, Capiz, Philippines 07.2013 - 03.2017
Skills
Student assessment
Community involvement
Decision-Making
Reliability
Interpersonal and Social Skills
ESL- English as Second Language
Interpersonal Skills
Child Development
Time Management
Classroom Management
Diversity and Inclusion
Student Motivation and Engagement
Certification
Philippine Association For Teachers and Educators
Professional Referenes
Atty. Joey Balatayo
Professor, Capiz State University - Main Campus
09175007396
Eugene Jess Baco
Team Leader, Sagility
09984825399
Illuminado Corros, Jr.
Barangay Captain
09912916313
Timeline
Teaching English as a Foreign Language (TEFL)
02-2024
Customer Service Representative
Sagility
01.2023 - 04.2024
Computer Systems Servicing NCII (TESDA)
03-2021
Licensed Professional Teacher
09-2019
Private Tutor
Self-employed
06.2018 - 03.2019
Philippine Association For Teachers and Educators
02-2017
Bachelor of Science - Secondary Education Major in English
Capiz State University - Main Campus
07.2013 - 03.2017