Cristene Baldeswis
Bagumbayan Eastwood Quezon City
Summary
Seeking a challenging position in a dynamic organization where I can utilize my skills, contribute to the company’s success, and grow professionally. Eager to apply my strengths to support team goals and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Business Travel Consultant
Enshored Inc.
08.2022 - 03.2025
Business Travel Consultants plan and manage travel for business professionals.
Key Responsibilities:
Book travel: Flights, hotels, transportation.
Provide travel advice: Destinations, regulations, safety.
Resolve travel issues: Delays, cancellations, etc.
Ensure policy compliance. Use GDS systems and travel technology.
Sr. Associate as Customer Service and Flex Trainer
WNS Global Services
01.2020 - 08.2022
Provides excellent customer service to travelers, resolving travel issues and ensuring satisfaction.
Trains and mentors junior colleagues on customer service best practices, company policies, and travel systems.
Conducts training sessions and develops training materials.
Monitors employee performance and identifies areas for improvement.
Stays updated on industry best practices and new technologies.
Verification Specialist
Neeyamo Enterprise Solution
08.2016 - 01.2020
Verifies accuracy of information (background checks, identity, financials, etc.)
Conducts thorough research and data entry.
Communicates with individuals and organizations.
Ensures compliance with relevant laws and regulations.
Sales Associate
F&C Jewelry
07.2012 - 05.2016
Sells gold jewelry to customers.
Provides excellent customer service and product knowledge.
Builds customer relationships and drives sales.
Assists with merchandising and inventory management.
Education
Associate of Science - Information Technology
SAT UNIVERSITY | Miagao Campus
J6WR+5J9, Miagao, Iloilo04-2012
Skills
Communication: Expert verbal & written, active listening, negotiation, cross-cultural
Technical: GDS mastery (Amadeus, Sabre), travel tech, data analysis
Travel Industry: Global geography, regulations, products, competitive landscape, trends
Other: Problem-solving, time management, attention to detail, customer focus, adaptability
References
Jhermaine Aguas - NEEYAMO ENTERPRISE SOLUTION PHILIPPINES
Assistant Manager - Human Resources Management
jhermaine.aguas@neeyamo.com
0949975861
Lie Ann Puetes - WNS GLOBAL SERVICES
Deputy Manager - Training - WNS Philippines
LieAnn.Puestes@wns.com
099951588504
Enshored Philippines
hr@enshored.com
+63 02 8876 1973
Additional Information
Technical: Computer literacy, software proficiency, typing speed.
Adaptability: Shift work, handling change, multitasking.
Stress Management: Calm under pressure, stress tolerance, resilience.
Cultural Sensitivity: Cross-cultural communication, awareness.
Continuous Learning: Proactive learning, self-improvement.
Hobbies and Interests
Traveling:
Exploring new places, cultures, and cuisines. I enjoy planning trips, whether it’s a weekend getaway or a more extensive international adventure.
Cooking:
Cooking is a great way for me to unwind. I enjoy experimenting with new recipes and perfecting classic dishes. It's also a fun way to connect with family and friends.
Learning New Languages:
I enjoy learning new languages, as it allows me to connect with different cultures, travel more effectively, and enhance my communication skills. Currently, I am focused on learning Korean language, and I actively practice through apps, language exchange, and conversation groups
Timeline
Business Travel Consultant
Enshored Inc.
08.2022 - 03.2025
Sr. Associate as Customer Service and Flex Trainer
WNS Global Services
01.2020 - 08.2022
Verification Specialist
Neeyamo Enterprise Solution
08.2016 - 01.2020
Sales Associate
F&C Jewelry
07.2012 - 05.2016
Associate of Science - Information Technology
SAT UNIVERSITY | Miagao Campus
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