Cristel Mae Diane Matugas
Legal Assistant
Cebu City, Province of Cebu
Summary
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Legal Assistant
Stag Liuzza, LLC
10.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting Court-Mandated Plaintiff Fact Sheets.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Responded to client inquiries and offering assistance.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Streamlined communication between legal team members, fostering collaborative work environment.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
Administrative Assistant
Legal Support Help
11.2023 - 10.2024
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Data mining
- cold calling
- Answered multi-line phone system, routing calls and delivering messages to staff.
- Client coordinator (trainee) - Coordinate and schedule meetings with potential clients, serve as the primary point of contact during the initial inquiry stage, present and endorse qualified Virtual Assistant candidates to clients and facilitate interviews between clients and VA candidates
Fraud Analyst
Synchrony Global Services Philippines, INC
08.2019 - 06.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Resolve customer’s service billing complaints by performing activities such as exchanging
merchandise, refunding money, or adjusting bills. - Refer unresolved customer grievances to designated departments for further investigation.
- Offered advice & assistance to customers, paying attention to special needs or wants.
Fraud Analyst
Teleperformance Cebu IT Park
09.2014 - 09.2019
- Investigate suspicious transactions, claims, or account activity
- Record transactions accurately, and keep clients informed about transactions.
- Assist customers by providing information & resolving their complaints
- Conduct risk assessments and fraud pattern analysis
- Stay updated on fraud trends, scams, and regulatory requirements
Teacher
St. Alphonso’s Catholic School
04.2013 - 07.2013
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Secondary Education - Social Sciences
Cebu Normal University
Cebu City, Province Of Cebu, Philippines 05.2001 -
Skills
Legal writing
Legal document preparation and Legal research
Client service and support
Data management
Document drafting/preparation and Document filing
Administrative assistance and support
Client communication
Customer relationship management
Teamwork and collaboration
Attention to detail
Analytical and Organizational skills
Effective multitasking
Fast Learner
Software
Excel
Word
Certification
SV Award
Interests
I enjoyed watching anything about history
I love watching One Piece
Timeline
SV Award
12-2025
Legal Assistant
Stag Liuzza, LLC
10.2024 - Current
Administrative Assistant
Legal Support Help
11.2023 - 10.2024
Fraud Analyst
Synchrony Global Services Philippines, INC
08.2019 - 06.2024
Fraud Analyst
Teleperformance Cebu IT Park
09.2014 - 09.2019
Teacher
St. Alphonso’s Catholic School
04.2013 - 07.2013
Bachelor of Secondary Education - Social Sciences
Cebu Normal University
05.2001 -
Watching One Piece
I enjoy following long-form stories like One Piece, which has helped me develop patience, attention to detail, and an appreciation for strategic planning and teamwork.