CRISTEL ANNE R. ARANDA
Lipa City,BTG
Summary
Experienced Customer Service Representative and Content Moderator with a strong background in handling high-volume interactions and reviewing digital content. Skilled in problem-solving, policy enforcement, and delivering accurate decisions under pressure. Detail-oriented and adaptable, with a commitment to maintaining quality standards and positive user experiences.
Overview
4
4
years of professional experience
Work History
Content Moderator
TaskUs
04.2024 - Current
- Review and evaluate user-generated content (text, images, and videos) to ensure compliance with platform policies.
- Identify and remove inappropriate or harmful content while maintaining accuracy and consistency.
- Escalate sensitive or complex cases following proper guidelines.
- Maintain confidentiality and handle sensitive material with professionalism.
- Adapt quickly to policy updates and moderation guidelines.
Customer Service Representative
08.2022 - 01.2024
- Handle 20–30 customer calls daily, assisting with account concerns, troubleshooting issues, and resolving inquiries efficiently.
- Support customers with password resets, billing concerns, and identification of unauthorized charges.
- Provide clear and accurate information regarding ongoing promotions and services.
- Serve as part of the escalation team, handling complex cases and delivering effective, customer-focused solutions.
- Consistently go above and beyond to ensure customer satisfaction and a positive service experience.
Education
Bachelor of Secondary Education - English
AMA Online Education
06-2025
Bachelor of Secondary Education - Science
Lipa City Colleges
01-2022
Skills
- Strong verbal and written communication skills
- Content moderation & policy enforcement
- Customer service and problem resolution
- Critical thinking and decision-making
- Time management and multitasking
- Basic computer literacy
Timeline
Content Moderator
TaskUs
04.2024 - Current
Customer Service Representative
08.2022 - 01.2024
Bachelor of Secondary Education - Science
Lipa City Colleges
Bachelor of Secondary Education - English
AMA Online Education