Cristalyn Ramos
Lobby Lounge Server-Food And Beverage Service
Cebu City
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
3
3
Languages
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Lobby Lounge Server
Waterfront Cebu City Hotel and Casino
01.2023 - Current
- Deliver exceptional food and beverage service to local and international guests.
- Recommend menu items and beverages to enhance guest satisfaction and increase sales.
- Accurately process guest orders and payments using POS system.
- Maintaining cleanliness and organization of the dining area according to hotel standards.
- Resolve guest concerns professionally and efficiently.
- Coordinate with kitchen and bar teams to ensure timely service.
- Consistently provide friendly, attentive, and personalized service in a fast-paced environment.
Receptionist/Server at Mizu Restaurant
Waterfront Cebu City Hotel and Casino
01.2022 - 01.2023
- Welcomed and assisted guests upon arrival.
- Managed reservations and seating arrangements.
- Assisted servers during peak dining hours.
- Processed payments accurately.
- Maintained excellent guest satisfaction through service.
Banquet and Restaurant On-the-Job Trainee
Waterfront Cebu City Hotel and Casino
01.2022 - 01.2022
- Assisted experienced servers during restaurant operations.
- Learned hotel service standards and proper dining etiquette.
- Prepared dining areas before service.
- Followed food safety and sanitation procedures.
- Assisted in buffet and banquet operations.
- 700 hours
Education
Bachelor of Science - Hospitality Management
NMSCST
Labuyo, Tangub City Misamis Occidental 07.2018 - 07.2026
Skills
Communication skills
Time Management
Teamwork and Collaboration
Multitasking
POS system operation
Food and Beverage Service
Guest Service Excellence
AWARDS AND RECOGNITION
Filipino Brand of Service Excellence Basic Training Tourism Enterprise Level (2024), Certificate of Appreciation-Exemplary Guest Service (2026)
Timeline
Lobby Lounge Server
Waterfront Cebu City Hotel and Casino
01.2023 - Current
Receptionist/Server at Mizu Restaurant
Waterfront Cebu City Hotel and Casino
01.2022 - 01.2023
Banquet and Restaurant On-the-Job Trainee
Waterfront Cebu City Hotel and Casino
01.2022 - 01.2022
Bachelor of Science - Hospitality Management
NMSCST
07.2018 - 07.2026