Cristal Jade Barcenas
Licensed Professional Teacher
Mandaue City, Province Of Cebu
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Client Services Administrator
Elka Asenso Outsourcing Inc.
05.2023 - Current
- Set up information and managing financial planning CRM.
- Facilitate banking reconciliation and reporting.
- Prepare reports and documentation for client meetings.
- Liaise with financial institutions, banks, and fund managers; research insurance plans and coverages; and transcribe voice-recording file notes.
Fraud Analyst
Concentrix
10.2020 - 04.2023
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Activate new issued cards and cancel lost, stolen, and/or compromised debit and credit cards.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Upskilled to assist prepaid cardholders in balance inquiry, reset pin, and payroll load/unload inquiries.
English Instructor
VOIM English Cebu
05.2017 - 12.2018
- Employed diverse teaching approaches to help Korean students, of all abilities, understand material.
- Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
Education
Bachelor of Science - Secondary Education
Benedicto College
Mandaue City, Province Of Cebu, Philippines 04.2001 -
Skills
Data entry proficiency
Strong Organization
File Maintenance
Document Preparation
Report Generation
Microsoft Office
Effective Communication
Attention to Detail
Customer Data Confidentiality
Social Media
Timeline
Client Services Administrator
Elka Asenso Outsourcing Inc.
05.2023 - Current
Fraud Analyst
Concentrix
10.2020 - 04.2023
English Instructor
VOIM English Cebu
05.2017 - 12.2018
Bachelor of Science - Secondary Education
Benedicto College
04.2001 -
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