Crisselle Agbayani
Paranaque
Summary
An accomplished, solution-focused and customer-oriented Senior Cabin Crew. Completed almost 15 years of extensive experience in building strong customer relations, communication development and collaboration with cross-functional teams. Highly-motivated resourceful and able to work independently as well as inspire a multicultural team to achieve a common goal. Able and willing to learn and unlearn to achieve the company's financial targets. Able to turn challenging decisions into key solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior First Class Cabin Crew
Emirates Airlines
05.2018 - 11.2022
- Demonstrated strong leadership in providing excellent customer service in First Class Cabin and in making key decisions in medical cases, service, safety and security adhoc situations
- Contributed strategic and innovative ideas to strengthen the company's financial position
- Increased profitability by driving Emirates Skywards program, inflight Duty Free sales and on-time performance
- Reduced costs by adhering to cost effective policies and avoiding wastage
- Allocated job designations according to individual's skills and experiences, maximizing potential and enhancing customer experience
- Worked with meticulous attention to detail throughout pre-flight safety and security checks
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit
- Performed quality check of all premium products and making sure everything is available on board and spotless before each flight.
Business/Economy Class Cabin Crew
Emirates Airlines
03.2008 - 06.2018
- Brand Ambassador of Emirates Airlines
- Represented the company's values with professionalism, tact and diplomacy in building rapport with customers, colleagues and third party personnels
- Sold Inflight Duty Free and cross products within Emirates organization to maximize profit
- Updated knowledge and skills by doing company's e-learning and webinars while off duty and on ground
- Prepared, organized and making sure of a clean galley and a nonhazardous working/cabin environment for everyone
- Worked as a Cabin Supervisor when needed in Business and Economy class ensuring the team adheres to standards and procedures.
Education
Bachelor of Science in Business Administration Major in Computer Applications -
DE LA SALLE - College of St. Benilde
04.2006
Skills
- Decision-Making
- Communication Strategies
- Team Leadership
- Customer Relationship Management
- Complaint Resolution
- Exceptional Customer Service
Certification
Train the trainer 2023
Hobbies and Interests
- Car Enthusiast
- Wine Connoisseur
- Animal Rights Activist
Timeline
Senior First Class Cabin Crew
Emirates Airlines
05.2018 - 11.2022
Business/Economy Class Cabin Crew
Emirates Airlines
03.2008 - 06.2018
Bachelor of Science in Business Administration Major in Computer Applications -
DE LA SALLE - College of St. Benilde
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