Crissan Mengote
Trece Martires City, Province Of Cavite
Summary
Dynamic customer service professional with a proven track record at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, consistently exceeding sales quotas at Ivoice while ensuring high customer satisfaction. Recognized for multitasking abilities and maintaining professionalism in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Care Associate
Alorica
02.2025 - 05.2025
- providing high-quality support to T-Mobile customers, addressing a wide range of inquiries related to mobile services, billing, device issues, plans, and account management. The role focuses on delivering excellent customer service aligned with brand values of being friendly, helpful, and solution-oriented.
Customer Service Representative
Teleperformance
11.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Inbound Sales Representative
Ivoice
08.2023 - 11.2023
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Documented details of calls and customer interactions.
Education
High School Diploma -
Trece Martires City Senior High School
TMC Cavite Brgy Gregorio04-2019
High School Diploma -
Conchu Annex
Trece Martires City Brgy Conchu03-2017
Skills
- Problem-Solving Skills
- Communication Skills
- Active listening
- Multitasking
- Typing Speed and Accuracy
- Problem-Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Personal development programsWork from home optionTimeline
Customer Care Associate
Alorica
02.2025 - 05.2025
Customer Service Representative
Teleperformance
11.2023 - 02.2025
Inbound Sales Representative
Ivoice
08.2023 - 11.2023
High School Diploma -
Trece Martires City Senior High School
High School Diploma -
Conchu Annex
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