Crissa Marie Marucot
Customer Service Representative
San Mateo Rizal
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Leveraged strong product knowledge to deliver tailored recommendations, fostering a culture of collaboration and consistent service excellence.
Overview
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Language
Work History
Customer Service Representative
Concentrix
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Humss - Humss
Casap Marikina
Marikina03.2023
Skills
Customer service
Timeline
Customer Service Representative
Concentrix
Humss - Humss
Casap Marikina
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