Cris John Lapaña
Dasmariñas City
Summary
Accomplished Customer Service Representative with a proven track record at IQOR, enhancing customer loyalty through exceptional complaint resolution and empathy. Skilled in critical thinking and Microsoft Outlook, adept at transforming high-stress situations into positive customer experiences, significantly improving satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IQOR
01.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
BACHELORS OF SCIENCE OFFICE ADMINISTRATION - Accounting Technology And Bookkeeping
ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
DASMARIÑAS Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint resolution
- Microsoft Outlook
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative
IQOR
01.2022 - 09.2024
BACHELORS OF SCIENCE OFFICE ADMINISTRATION - Accounting Technology And Bookkeeping
ASIAN INSTITUTE OF SCIENCE AND TECHNOLOGY
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