CRISHA MALATAG
HELPDESK/TECHNICAL SUPPORT
Cebu City, Province of Cebu
Summary
Adept at IT troubleshooting and analytical thinking, I excelled in providing top-tier customer service and incident management Leveraging expertise in Active Directory and remote desktop support, I significantly enhanced client satisfaction and operational efficiency, showcasing a strong ability to resolve complex IT issues swiftly and effectively.
Overview
4
4
years of professional experience
Work History
M365 L1 Support Ambassador
Crayon Software Experts Philippines
07.2024 - Current
- Provide front-line, end-use, and administrator support for customers
- Serve as the product expert for the M365 suite of applications and their capabilities
- Act as the first point of contact for M365 customers and work to provide end-to-end managed support across the spectrum of Microsoft products and services.
- Troubleshooting experience in supporting legacy Microsoft Office Suites, as well as modern Office suites, including deployment and migrations.
Cloud Tech Support Analyst
Accenture Inc
01.2022 - 07.2024
- Identified and resolved problems through root cause analysis and research.
- Provide prompt resolution to clients IT issues and inquiries ensuring seamless operation of O365 products and real time supports
- Collaborate with various support teams to address complex cases
- Subject Matter Expert which handles escalated tickets, case management and assists various analyst.
- Contribute to knowledge management, and escalate incidents, when necessary.
- Strong verbal and written communication skills, coupled with the ability to work effectively in a fast-paced, client centric environment.
Administrative Assistant
Security Bank Corporation
09.2020 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - Marketing Management
University of Makati
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Customer Service
Languages
English
Advanced (C1)
Timeline
M365 L1 Support Ambassador
Crayon Software Experts Philippines
07.2024 - Current
Cloud Tech Support Analyst
Accenture Inc
01.2022 - 07.2024
Administrative Assistant
Security Bank Corporation
09.2020 - 11.2021
Bachelor of Science - Marketing Management
University of Makati
04.2001 -
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