Criselle Ann Napay
Binangonan, Province Of Rizal,RIZ
Summary
Dynamic banking professional with extensive experience at Rural Bank of Angono, Inc. Proven expertise in cash handling and customer service, enhancing client satisfaction through effective problem-solving and organizational skills. Recognized for streamlining processes and mentoring team members, contributing to a collaborative and efficient work environment.
Experienced with branch operations and customer assistance. Utilizes effective communication to ensure smooth branch functions and customer satisfaction. Track record of contributing to team success and adapting to evolving requirements.
Overview
6
6
years of professional experience
Work History
Branch Assistant
Rural Bank of Angono, Inc.
Angono, Province Of Rizal, Philippines
09.2024 - Current
- Facilitated daily branch operations, ensuring compliance with banking regulations and policies.
- Managed customer inquiries, providing accurate information and enhancing client satisfaction.
- Assisted in processing loan applications, verifying documentation for accuracy and completeness.
- Coordinated branch events, promoting financial literacy within the community through workshops.
- Managed cash transactions accurately, ensuring proper documentation and maintaining security protocols.
- Supported branch manager with daily administrative tasks, contributing to the overall success of the team.
- Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Bank Cashier
Rural Bank of Angono, Inc.
Angono, Province Of Rizal, Philippines
03.2023 - Current
- Processed daily customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Maintained cash drawer integrity through meticulous record-keeping and regular audits.
- Assisted customers with account inquiries, fostering strong relationships and enhancing customer satisfaction.
- Identified opportunities to streamline cash handling procedures, improving overall workflow efficiency.
- Mentored junior cashiers in advanced transaction processing techniques and customer engagement strategies.
- Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Bank Teller
Rural Bank Of Angono, Inc.
Angono, Province Of Rizal, Philippines
05.2019 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with inquiries regarding account balances and bank services.
- Maintained cash drawer accuracy through diligent reconciliation practices.
- Identified potential issues in transactions, escalating concerns to supervisors promptly.
- Engaged in continuous learning about new products and services offered by the bank.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Removed mutilated currency from circulation.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted customers with banking needs and inquiries.
- Received loan and utility payments, sending funds to correct destinations.
Education
Bachelor of Arts - Bachelor of Arts Major in English
University Of Rizal System Angono Campus
Angono, Province Of Rizal, Philippines05-2019
Skills
- Document preparation
- Organizational expertise
- Cash handling experience
- Teller transactions
- Loan processing
- Fast learner
- Customer service
- Problem-solving
- Multitasking Abilities
- Document and file management
- Team building
- Record keeping
Timeline
Branch Assistant
Rural Bank of Angono, Inc.
09.2024 - Current
Bank Cashier
Rural Bank of Angono, Inc.
03.2023 - Current
Bank Teller
Rural Bank Of Angono, Inc.
05.2019 - Current
Bachelor of Arts - Bachelor of Arts Major in English
University Of Rizal System Angono Campus