CRISELDA GERNALE GENOVA

Taguig City

Summary

Billing professional with proven track record in financial management with solid history of enhancing customer satisfaction through accurate invoice generation and resolving complex billing issues. Skilled in Oracle Systems and customer service, demonstrating strong attention to detail and analytical thinking.

Knowledgeable about preparing invoices, processing payments. handling client inquiries, billing and administrative tasks.

Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

years of professional experience

Work History

Billing Specialist

AECOM Global Business Services - Philippines ROHQ

15F Uniliver Bldg. Bonifacio Global Taguig City

01.2023 - Current

Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department..
Enhanced customer satisfaction with timely and accurate invoice generation..
Responded to customer concerns and questions on daily basis.
Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
Improved billing accuracy by diligently reviewing and verifying invoice data.
Oracle system is used for Invoice processing.
Managing UK client accounts

Order to Cash Analytics – Billing Financial Analys

ALORICA ASIA RQHQ.LTD

6th Floor, Philplans Corporate Center Taguig City

03.2018 - 12.2022

Create contract master workbook by reviewing contracts and extracting billable attributes.
Responsible for all daily reporting for assigned clients,ensuring timely completion and accuracy of reports being distributed and report issues upon discovery for immediate remediation
Attending calls with CS and OPS every month to review and ensure workbook accuracy
Resolved complex billing issues in a timely manner to maintain customer satisfaction.
Ensuring that all items on the invoice have a supporting documentation before forwarding them to the clients.
Distribute verified workbooks to CS/Ops and ensure receipt of timely approvals.
Preparing monthly accruals to the clients
Managing Philippines, UK and US clients accounts.

Cashier

TONCHAYA JAPANESE BAR AND RESTAURANT

The Fort Strip 28th Bonifacio Global Taguig City

09.2015 - 02.2018

Used POS system to enter orders, process payments and issue receipts.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.

Education

Bachelor of Arts - Communication And Service Management

University of Makati

JP Rizal Extension, West Rembo, Taguig City

04-2015

Skills

Billing:

Experience working with ERP, Oracle Systems
Ability to maintain the highest level of confidentiality
Strong attention to detail and highly organized
Invoice processing and generation
Customer service
Account reconciliation
Billing and Invoicing proficiency
Verbal and written communication
Problem-solving
Analytical thinking

Billing dispute resolution
Time management

Cashier:

Cash/Money handling expertise
Customer assistance
Cash register operations
Payment processing
Cash drawer balancing
POS system operations
Attention to detail
Work ethic and integrity

Timeline