I am interested to physical fitness so I could enjoy healthy living Because curious almost everything, I love to do new things because learning different things can makes us a better person
Crischerin Canicon
Bachelor Of Science Information Communication Technology
City Of Naga Cebu
Summary
Seasoned Customer Service Associate with almost 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Associate
Concentrix Phil.
Cebu City
04.2018 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Casual Sales Assistant
Dynasty Management and Development Corporations
Minglanilla Cebu
04.2013 - 09.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Information Technology
Cebu Technological University
Naga City Cebu Philippines 6037 06.2014 - 03.2018
Skills
Negotiation
Accomplishments
- Resolved product issue through consumer testing.
Certification
Sales Essentials Certificate
Interests
Dance
I love dancing, I remembered when I was 1st year High School we had a christmas dance presentation and using our own Choreograph. And it made me realized dancing helps to release different emotion though I am not realy good at it I do dance.
Timeline
Customer Service Associate
Concentrix Phil.
04.2018 - Current
Bachelor of Science - Information Technology
Cebu Technological University
06.2014 - 03.2018
Casual Sales Assistant
Dynasty Management and Development Corporations
04.2013 - 09.2013
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