Crisbeth Rabor
Phone Sales Representative
BACOLOD CITY (NEGROS OCCIDENTAL)
Summary
Driven Sales and Customer Service Representative with strong upselling skills. Harnesses active listening and genuine communication to build relationships and achieve targets. Converts leads with CRM system knowledge.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Phone Sales and Customer Service Representative
MOD Lighting
BACOLOD CITY (NEGROS OCCIDENTAL)
04.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Phone Sales Representative
Elegant Solar Inc.
BACOLOD CITY (NEGROS OCCIDENTAL)
09.2022 - 03.2023
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Called prospective customers in designated market area to qualify leads.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Followed up with customers to solicit further sales.
- Utilized sales techniques to build customer interest and close sales.
Call Center Team Leader
Teleperformance
BACOLOD CITY (NEGROS OCCIDENTAL)
09.2021 - 09.2022
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Provided knowledge and resources to prepare each team member for success and top performance.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Prioritized team and individual goals to effectively achieve business objectives.
- Communicated frequently and openly to motivate team members and drive goal achievement.
Phone Sales and Customer Service Representative
Convergys
BACOLOD CITY (NEGROS OCCIDENTAL)
02.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered prompt service to prioritize customer needs.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
Bachelor of Science - Elementary Education
06.2004 - 03.2008
Skills
Sales proficiency
Fluency in English
Cold Calling
Sales expertise
Outbound and inbound calls
Scripted calls
Product and service knowledge
CRM
Order fulfillment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phone Sales and Customer Service Representative - MOD Lighting
04.2023 - 10.2023
Phone Sales Representative - Elegant Solar Inc.
09.2022 - 03.2023
Call Center Team Leader - Teleperformance
09.2021 - 09.2022
Phone Sales and Customer Service Representative - Convergys
02.2020 - 08.2022
Carlos Hilado Memorial State College - Bachelor of Science, Elementary Education
06.2004 - 03.2008