Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Alternative Music Artist
CustomerServiceRepresentative
Crisanto Morales

Crisanto Morales

Cebu

Summary

Motivated customer service professional with a strong foundation in customer relations and lead generation. Known for effectively resolving customer inquiries and developing tailored solutions to enhance overall satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Cebu Tele-net Philippines
F. Cabahug St., Kasambagan 6000 Cebu City
10.2024 - 03.2026
  • Resolved customer inquiries through phone, email, and chat support to enhance satisfaction.
  • Collaborated with team members to address complex issues and improve service quality.
  • Utilized CRM software to track customer interactions and maintain updated records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Travel Consultant

DYNINO PHILIPPINES
W Geonzon St, Cebu City, 6000 Cebu City
11.2022 - 07.2023
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Researched and evaluated travel destinations, accommodations, and activities for optimal client satisfaction.
  • Utilized booking systems to manage reservations, ensuring accuracy and efficiency in all transactions.

Education

High School Diploma -

Punta Princessa National Highschool
Tres De Abril St, Cebu City, 6000 Cebu
04-2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Lead generation

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • Sales Essentials Certificate
  • Best Agent for Highest Earned Gross Profit , DYNINNO CEBU - JANUARY T0 MARCH 2023
  • 1 year Perfect Attendance, Cebu Tele-net - November 2024 to December 2025

Timeline

Customer Service Representative

Cebu Tele-net Philippines
10.2024 - 03.2026

Travel Consultant

DYNINO PHILIPPINES
11.2022 - 07.2023

High School Diploma -

Punta Princessa National Highschool

Alternative Music Artist

My approach to creating music is built on total creative control. By writing, recording, and mixing my own vocals, I ensure my music is a direct, unfiltered reflection of my internal world and standpoints in daily life.

I write melodies and lyrical rap tailored to my voice and use the recording process to capture raw, intimate performances. In the mix, I use effects and spatial processing to build the atmosphere, turning the technical side into an emotional tool. It’s a DIY ethos as an underrated self independent artist.

Crisanto Morales