Crisanto Edejer
Team Leader – BPO
Olongapo City, Province of Zambales
Summary
- Motivated professional seeking a role that leverages strong organizational skills, educational background, and collaborative ability to drive results and contribute to organizational success.
- Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
- Led teams with focus on achieving goals and improving processes. Demonstrated leadership in project management and team collaboration. Utilized problem-solving and communication skills to drive success.
Overview
11
11
years of professional experience
Work History
Team Leader
Buwelo BPO Solutions
11.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
Customer Service Representative
Buwelo BPO Solutions
02.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Liaison Officer
Xymbolic IT Solutions Provider Corp.
12.2018 - 12.2022
- Acted as the primary link between internal teams, external partners, and stakeholders to ensure smooth communication and collaboration.
- Facilitated the exchange of information, coordinated activities, and resolved issues to strengthen professional relationships.
- Performed administrative and operational support tasks to ensure smooth office operations.
- Handled errands including collection of checks, bank transactions, payments, and coordination with government agencies.
Tour Guide / Group Facilitator
Tree Top Adventure
09.2015 - 12.2017
- Conducted guided tours of the facility, presenting technical and educational information clearly to diverse audiences.
- Delivered instruction to students in both group settings and one-on-one sessions, adapting teaching methods to individual needs.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Bachelor of Science - Computer Science
AMA Computer College
Olongapo City, Philippines 04.2001 -
Barretto National High School (BNHS)
Olongapo City, Philippines01-2008
Barretto II Elementary School (BES II)
Olongapo City, Philippines01-2004
Skills
Client service
Team supervision
Teamwork and collaboration
Work planning
Problem-solving
Documentation and reporting
Timeline
Team Leader
Buwelo BPO Solutions
11.2024 - Current
Customer Service Representative
Buwelo BPO Solutions
02.2023 - 10.2024
Liaison Officer
Xymbolic IT Solutions Provider Corp.
12.2018 - 12.2022
Tour Guide / Group Facilitator
Tree Top Adventure
09.2015 - 12.2017
Bachelor of Science - Computer Science
AMA Computer College
04.2001 -
Barretto National High School (BNHS)
Barretto II Elementary School (BES II)