Crisanto Angelo
Mabalacat, Pampanga
Summary
Outgoing Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
IQor
03.2019 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Customer Service Representative
Convergs/Concentrix
03.2016 - 02.2019
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Customer Service Associate
Startek
01.2015 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist
IQor
02.2014 - 12.2014
- Took pertinent information such as addresses and phone numbers to access account and help customers with their queries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and customer satisfaction.
Education
Bachelor Of Accountancy - Drop Out
University of Baguio
Baguio CityHigh School -
St Louis High School of Antamok
Itogon, Benguet03.2011
Skills
- Customer Interaction
- Organizational Strategy
- Team Leadership
- Reliable and Accountable
- Strong Verbal Communication
- Skill Development Programs
Accomplishments
- Supervised team of 11 staff members.
- Collaborated with team of Coaches in the development of Client Project of Line Cancellation.
- Earned the “Rising Star Award” Award in 2022 for Outstanding Service for 1H2022.
Timeline
Operations Supervisor
IQor
03.2019 - Current
Customer Service Representative
Convergs/Concentrix
03.2016 - 02.2019
Customer Service Associate
Startek
01.2015 - 01.2016
Customer Service Specialist
IQor
02.2014 - 12.2014
Bachelor Of Accountancy - Drop Out
University of Baguio
High School -
St Louis High School of Antamok
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