Cris Jill Bretaña
Bacolod City
Summary
A highly motivated and reliable team-player who is also able to work independently. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Virtual Clinic Assistant
Psychology Blossom
07.2024 - Current
- Effectively maintaining and fostering client relationships through prompt replying of messages and enquiries.
- Providing virtual assistance to clients by acting as a point of contact between clients and therapists, addressing inquiries and concerns promptly.
- Maintaining accurate records of client and therapist information, including contact details and appointment history.
- Assisting clients with scheduling and rescheduling appointments when necessary.
- Providing accurate information about services offered, therapist availability, and appointment procedures.
- Ability to troubleshoot technical issues related to software or communication platforms.
- Covering all virtual customer service aspects during your shifts.
- Update and maintain client data in our system Cliniko.
- Create invoices in our system, updates payments received from clients via WhatsApp or as advised by the Clinic Manager. Maintain our bookkeeping system Xero within my scope.
- Work closely with our Clinic Manager for marketing communications to the clients via Whatsapp
Counter Sales Associate
Saga Motors
08.2020 - 06.2023
- Answered telephone calls to offer information and promote business products
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions
- Managed efficient cash register operations
- Achieved personal sales goals with great upselling and cross-selling abilities
- Maintained clean, organized and professional counter space with continuous upkeep
Customer Service Representative
Spectrum UAE LTD
12.2016 - 06.2020
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Processed customer service orders promptly to increase customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Promptly responded to inquiries and requests from prospective customers
Receptionist/Sales Coordinator
Vector Design LLC
08.2015 - 12.2016
- Responded to inquiries from callers seeking information
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
- Answered central telephone system and directed calls accordingly
- Compiled client profiles and entered information into operating system
Education
Bachelor of Science - Human Resource Development Management
Misamis University
04.2015
Skills
- MS Office
- Excellent Communication
- Flexible and Adaptable
- Organization and Time Management
- Clerical Support
References
Natalie Gay, Yocor, +63-977-491-0694
Languages
English
Timeline
Virtual Clinic Assistant
Psychology Blossom
07.2024 - Current
Counter Sales Associate
Saga Motors
08.2020 - 06.2023
Customer Service Representative
Spectrum UAE LTD
12.2016 - 06.2020
Receptionist/Sales Coordinator
Vector Design LLC
08.2015 - 12.2016
Bachelor of Science - Human Resource Development Management
Misamis University
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