Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cresilda Soy

Customer Service Representative
Cebu City

Summary

Detail-oriented and dedicated professional with over 6 years of experience in customer service, healthcare support, data entry, and administrative assistance. Proven ability to manage high-volume tasks, deliver excellent client support, and contribute effectively to business operations in fast-paced environments. Eager to bring value through strong communication, organizational, and problem-solving skills.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Representative

Cognizant
02.2025 - 07.2025
  • Supported a commercial healthcare insurance provider, servicing employer group members through the provider services line.
  • Handled inbound and outbound customer service calls, ensuring first-call resolution, and de-escalating concerns professionally.
  • Provided caller education with accurate, clear information, tailored to each inquiry.
  • Researched, resolved, and documented issues promptly; routed complex cases to the appropriate departments.
  • Managed follow-ups for pending items, and ensured paperwork was routed to the correct departments for timely processing.

CSR / Order Specialist

IPloy
02.2023 - 01.2025
  • Processed durable medical equipment (DME) orders with accuracy and efficiency.
  • Conducted outbound calls to healthcare facilities and patients for order updates, documentation, and payment collection.
  • Utilized the Noridian portal for insurance billing and claims.
  • Supported management with various administrative and outreach tasks.

Teammate (Voice & Chat Support)

TaskUs
05.2022 - 01.2023
  • Supported healthcare professionals on a staffing platform via voice and chat channels.
  • Managed shift booking requests, account inquiries, and payment-related concerns.
  • Assisted partnered healthcare facilities with shift availability and scheduling.

Support Specialist I

Big Leap Outsourced Services
06.2021 - 04.2022
  • Provided back-office support for a real estate company.
  • Processed, reviewed, and updated client contract information.
  • Performed accurate data entry and listing of properties on designated platforms.

Customer Service Representative

Accenture
10.2018 - 04.2021
  • Functioned as a Business Process Configuration Analyst in a healthcare account.
  • Handled product plan setups, including deductible, copay, and coinsurance coding.
  • Processed prior authorization requests, and coordinated with healthcare facilities via outbound calls and facsimile outreach.
  • Informed members about the status and results of their requests via outbound calls.

Education

Bachelor - Elementary Education

Holy Name University
Tagbilaran, Bohol, Philippines
01-2017

Skills

  • Customer Service & Communication
  • Healthcare & Insurance Support
  • Data Entry & Administration
  • CRM & Portal Navigation (Noridian, internal systems)
  • Task Coordination & Time Management
  • Adaptability and flexibility

Timeline

Customer Service Representative

Cognizant
02.2025 - 07.2025

CSR / Order Specialist

IPloy
02.2023 - 01.2025

Teammate (Voice & Chat Support)

TaskUs
05.2022 - 01.2023

Support Specialist I

Big Leap Outsourced Services
06.2021 - 04.2022

Customer Service Representative

Accenture
10.2018 - 04.2021

Bachelor - Elementary Education

Holy Name University

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Cresilda SoyCustomer Service Representative