Cresencio Pentoy Jr
Customer Service Relation
Carmen,Philippines
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Warehouse In Charge
MinebeaMitsumi inc.
Danao City, cebu, Philippines
03.2018 - 12.2020
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative Supervisor
Qualfon Cebu
Cebu City, Philippines
08.2016 - 03.2018
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Implemented company policies and procedures for professional, cohesive customer care.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
Family Driver (Foreign Family)
Evelyn G. Tio
Cebu City, Philippines
06.2012 - 08.2016
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
Family Driver (Local Famly)
Ms. Nievita Sue D. Romero
Cebu City, Philippines
05.2009 - 06.2013
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Messenger/Driver Helper
Lavente Law Office
Iloilo City, Philippines
04.2004 - 04.2006
- Provided shipping documentation and relayed information to recipients.
- Documented details about delivery times, problems and special circumstances.
- Delivered and collected [Type] packages on tight schedule.
- Collected payments, signatures and new deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Stock Clerk
Vicsal Development Corporation
Mandaue City, Philippines
10.2003 - 04.2004
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Checked and pulled defective or expired products from shelves.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Greeted customers and directed to requested products.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Answered customer questions and provided detailed product information.
Refrigeration and Air Conditioning Technician
Arctic Aire System Inc.
Mandaue City, Philippines
01.2002 - 04.2002
- Completed root cause analysis to identify issues, understand problems and implement corrective plans.
- Updated refrigeration systems, modifying HVAC components and refurbishing chiller plants and panels.
- Enhanced operational performance by working with employees to develop and deploy process improvements.
- Maintained safety standards by using appropriate protective gear and adhering to best practices.
- Transported refrigeration units and trailers to customer locations.
- Resolved process inaccuracies while monitoring performance, site safety and project status.
- Satisfied customer needs on every call with knowledgeable service and quick responses.
- Located and repaired leaks on individual units and large systems in grocery stores or restaurants.
Education
Refrigeration And Air Conditioning - Refrigeration And Air Conditioning
Technical Education And Skills Development Authority
Poblacion, Carmen, Cebu 07.2001 - 10.2001
High School Diploma -
Carmen National High School
Carmen, Cebu 03.2001 - 03.2001
Skills
Customer Service
Timeline
Warehouse In Charge
MinebeaMitsumi inc.
03.2018 - 12.2020
Customer Service Representative Supervisor
Qualfon Cebu
08.2016 - 03.2018
Family Driver (Foreign Family)
Evelyn G. Tio
06.2012 - 08.2016
Family Driver (Local Famly)
Ms. Nievita Sue D. Romero
05.2009 - 06.2013
Messenger/Driver Helper
Lavente Law Office
04.2004 - 04.2006
Stock Clerk
Vicsal Development Corporation
10.2003 - 04.2004
Refrigeration and Air Conditioning Technician
Arctic Aire System Inc.
01.2002 - 04.2002
Refrigeration And Air Conditioning - Refrigeration And Air Conditioning
Technical Education And Skills Development Authority
07.2001 - 10.2001
High School Diploma -
Carmen National High School
03.2001 - 03.2001
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