Open To Work
Craigg Lambert
Memphis
Work Preference
Summary
Client success and technical systems expert with over 10 years of experience in client support, system troubleshooting, and workflow coordination. Proven ability in industrial automation, CRM workflows, and project tracking within diverse technical environments. Proficient with Go High Level, ClickUp, Google Workspace, ServiceNow, and API-connected workflows, delivering clear solutions to technical challenges for clients and internal teams.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Owner
GheckoTrading
Memphis
01.2025 - Current
- Built and tested an automation-focused trading workflow using webhook alerts, structured JSON payloads, API-connected tools, and AI-assisted troubleshooting.
- Designed TradingView alert logic and connected external webhook workflows to validate signal delivery, formatting, timing, and system response.
- Used tools such as Webhook.site, Pipedream, Telegram alerts, and exchange API documentation to test integrations, monitor payload behavior, and troubleshoot failed automation steps.
- Created structured alert messages with fields for action, market position, instrument, timestamp, signal ID, and execution logic to improve workflow clarity and reduce manual errors.
- Documented integration steps, test results, errors, and fixes to support repeatable system setup and future improvements.
- Used AI tools to review code logic, debug workflow issues, compare integration options, and improve technical decision-making.
Client Success & Systems Specialist
Raise AI
07.2025 - 01.2026
- Built and managed client automations, workflows, funnels, forms, onboarding surveys, and email or SMS campaigns inside Go High Level for full CRM platforms.
- Configured A2P 10DLC profiles, trigger links, domains, custom values, and campaign settings to improve client system setup, deliverability, and engagement.
- Supported client onboarding by creating reusable templates, intake forms, workflows, and internal setup processes to reduce launch time and improve consistency.
- Helped organize ClickUp structures, task templates, dependencies, project workflows, and automation rules for smoother project delivery.
- Researched new software tools, AI systems, workflow improvements, and integration options to improve client operations and internal efficiency.
- Collaborated with internal team members to troubleshoot workflow issues, clarify client needs, document system changes, and support better project handoffs.
- Provided clear written updates, process notes, and technical explanations to help non-technical stakeholders understand system status and next steps.
Field Service Technician
Logical Systems Inc.
Memphis
04.2024 - 04.2025
- Served as an on-site technical point of contact for clients during installation, startup, commissioning, troubleshooting, and follow-up support.
- Worked directly with Kellogg’s plant leads in Memphis during the implementation of upgraded oven and heating systems for cereal production operations.
- Troubleshot electrical, mechanical, and control system issues, including PLC faults, ladder logic concerns, short circuits, communication issues, and device failures.
- Communicated technical findings, troubleshooting steps, and system status updates to clients, engineers, project managers, and internal support teams.
- Maintained service documentation, equipment logs, field reports, punch lists, and project updates for both internal records and client communication.
- Assisted with site readiness, project handoffs, commissioning support, and coordination between field teams and engineering staff.
- Used Rockwell Automation tools including Studio 5000, FactoryTalk View ME, and RSLinx to support control system troubleshooting and commissioning work.
Field Service Technician / Commissioning
Stellar Energy Americas
Jacksonville
08.2023 - 04.2024
- Worked as an on-site lead and client-facing technical contact during installation, commissioning, and system validation for electrical, mechanical, and PLC-related equipment.
- Supported major data center projects at Google and Intel, helping upgrade cooling systems from planned drawings through final inspection and equipment handoff.
- Coordinated with senior managers, project managers, general contractors, engineering teams, and client-side contacts to resolve field issues and keep projects moving.
- Managed internal issue logs, readiness trackers, system validation records, work order notes, and technical documentation during high-stakes deployments.
- Drafted weekly reports and team-wide updates for engineering, leadership, and project stakeholders.
- Used virtual machine access to verify system status, review technical information, and support engineering teams during deployment and commissioning activities.
Gas Turbine Systems Technician Mechanical
United States Navy
03.2013 - 03.2023
- Rebuilt and maintained LM2500 turbine engines while following strict technical procedures, safety standards, and engineering documentation requirements.
- Maintained, operated, and troubleshot gas turbine systems, pumps, auxiliary equipment, control loops, and mechanical systems in high-pressure operational environments.
- Led team communications, coordinated preventative maintenance, provided progress updates, and facilitated cross-department collaboration aboard naval vessels.
- Oversaw daily team schedules, maintenance records, compliance documentation, system logs, and operational reporting, ensuring inspection readiness and supporting mission success.
- Supervised junior technicians, coordinated training efforts, and ensured consistent performance across maintenance and operational teams.
Education
Bachelor of Science - Information Technology
Arizona State University
Arizona, USA06-2028
Skills
- Client relationship management
- Technical account support
- Strategic planning
- Market analysis
- Process improvement
- Cross-team coordination
- Technical troubleshooting
- System integration
- CRM automation
- Automation tools
- Go High Level
- ClickUp skills
- Google Workspace
- Microsoft Office
- Workflow efficiency
- Customer feedback management
- Workflow efficiency
Certification
- Rockwell PowerFlex Certifications, Low, Medium, and High Voltage, Rockwell University Online, 11/01/24
- OSHA 30, Chemical Unloading, OSHA, 04/01/24
- Trinova I-104: Loop Check & Troubleshooting, Trinova, 2025
Projects
GheckoTrading, Owner / Automation & API Integration Project, 01/01/25, Present, Built and tested an automation-focused trading workflow using webhook alerts, structured JSON payloads, API-connected tools, and AI-assisted troubleshooting., Designed TradingView alert logic and connected external webhook workflows to validate signal delivery, formatting, timing, and system response., Used tools such as Webhook.site, Pipedream, Telegram alerts, and exchange API documentation to test integrations, monitor payload behavior, and troubleshoot failed automation steps., Created structured alert messages with fields for action, market position, instrument, timestamp, signal ID, and execution logic to improve workflow clarity and reduce manual errors., Documented integration steps, test results, errors, and fixes to support repeatable system setup and future improvements., Used AI tools to review code logic, debug workflow issues, compare integration options, and improve technical decision-making.
Timeline
Client Success & Systems Specialist
Raise AI
07.2025 - 01.2026
Owner
GheckoTrading
01.2025 - Current
Field Service Technician
Logical Systems Inc.
04.2024 - 04.2025
Field Service Technician / Commissioning
Stellar Energy Americas
08.2023 - 04.2024
Gas Turbine Systems Technician Mechanical
United States Navy
03.2013 - 03.2023
Bachelor of Science - Information Technology
Arizona State University